WARNING! DO NOT DOWNLOAD LOLLIPOP UPDATE! I just got the update yesterday.This new update is junk and now multiple applications don't work properly. It has also added multiple useless steps just opening the phone, trying to dial a contact, looking at email. Skype doesn't work, the calender doesn't work properly. I called up customer support and I have been advised that now I can't get rid of the operating system and go back to KitKat so I have to spend hours just getting my normal apps to work properly. They couldn't even help with my non-functioning apps because they don't know enough about it. They referred me to the website for all my questions. Complete junk! Very pissed!