07-13-2018 06:14 AM
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  1. AC Question's Avatar
    After lollipop upgrade my private mode pictures were gone. I checked my files and see I have 200 encrypted files but can't open, see, or move its content.
    03-25-2015 09:30 PM
  2. permissibleyield's Avatar
    I'm having the same issue and it's so frustrating. I tried to get help from Samsung knowing it would be a long shot but so far no luck.
    03-25-2015 11:01 PM
  3. Richelle McKenzie's Avatar
    This happen to me too.... Help!!!
    03-26-2015 02:51 PM
  4. William Free's Avatar
    I have the same issue lost a lot of pics can someone tell me where they are stored and under what
    03-27-2015 12:40 AM
  5. Ghost9901's Avatar
    I am having the same issue. I have the galaxy note 4 with AT&T, the phone is not rooted, and after the lollipop update all of my private files were deleted...I can add new files to the private album, but everything prior to the update seems to have been deleted.
    03-27-2015 07:12 AM
  6. DLK1's Avatar
    You should always do a backup of anything you do not want to loose either to a PC or Cloud Drive, period to a system upgrade.
    Rim85 likes this.
    03-28-2015 10:13 AM
  7. ram1220's Avatar
    You should always do a backup of anything you do not want to loose either to a PC or Cloud Drive, period to a system upgrade.

    Do you have an idea to help these people other than preaching? And it's lose not loose.
    03-28-2015 02:21 PM
  8. DLK1's Avatar
    Do you have an idea to help these people other than preaching? And it's lose not loose.
    Thank you for pointing that out, I'll watch my spelling next time. I notice you have nothing useful to add.
    Rim85 likes this.
    03-28-2015 02:46 PM
  9. RandleHandled's Avatar
    Same exact deletion issue HELP! !
    03-28-2015 02:48 PM
  10. Lima Mike's Avatar
    Same here!!! Help
    03-29-2015 08:22 AM
  11. Adriel Dick's Avatar
    I'm having the same issue and it's so frustrating. I tried to get help from Samsung knowing it would be a long shot but so far no luck.
    04-02-2015 07:34 PM
  12. Adriel Dick's Avatar
    Worked for me. Go Settings - Device - Turn on private mode (second from the bottom). Hope that works for you.
    04-02-2015 07:36 PM
  13. permissibleyield's Avatar
    From what I can tell, my previously private files are all still there, they are just not accessible. It appears that in the upgrade to lollipop they also upgraded the encryption key which broke the previous encryption to the private folder I had before.

    I spent a couple hours talking to the Samsung support desk but he was just as clueless as I was on how to correct the encryption. In order to not make matters worse, I moved the files in their encrypted state to my PC in the hopes that perhaps Android will push out a fix or some third party will publish an app to unencrypt them in the future.

    Considering that most of my private files were nudes of myself, I've joked about offering a copy to the first hacker that can crack them. LMAO!
    04-02-2015 10:19 PM
  14. bnatural99's Avatar
    You're missing the point here
    04-05-2015 05:39 PM
  15. Joseph Skowronski's Avatar
    not a fix but rather a way to view your private folders..

    try going to your "My Files" app after enabling Private Mode.. under "Local Storage" you should see the "Private" icon - all your private folders will be there to view.

    funny part is though after viewing the Private folder in My Files the folders are restored to the original locations but after you turn private mode off then on again it doesn't show anymore and you have to go back to my files..
    04-07-2015 03:35 PM
  16. Andr0id_Fanatic's Avatar
    Thank you for pointing that out, I'll watch my spelling next time. I notice you have nothing useful to add.
    Useless! <EOM>
    04-09-2015 10:45 AM
  17. DPushparagavan's Avatar
    Turn on Private Mode
    Access your "My Files" folder (Should be under Applications)
    The pics should be in under "Images"
    Click one of your Private Mode pics to see if it works.
    Try turning off and on Private Mode, and the pics should be back under gallery.

    I had the same problem you mentioned and I tried this and it worked, not sure if it will help you.

    All the best.
    04-09-2015 06:02 PM
  18. Blow Hole's Avatar
    After speaking with Samsung they are aware of the problem and will release a fix on the next update. The items in private mode or hidden pictures are still on the phone although you cannot access them, they have not been deleted. When will the next update happen?? When they feel it is appropriate, "we do not want to confuse anyone." LOL what a crock of $H!+
    msmith77 likes this.
    04-10-2015 12:35 PM
  19. msmith77's Avatar
    I agree.. Crock O'$h!t
    04-10-2015 05:11 PM
  20. msmith77's Avatar
    there is a new UPDATE that i downloaded this morning and it fixed the Hidden Files folder

    I downloaded the update as of 14 April 2015
    04-14-2015 12:14 PM
  21. tfmarsili's Avatar
    there is a new UPDATE that i downloaded this morning and it fixed the Hidden Files folder

    I downloaded the update as of 14 April 2015
    Success! Thanks for letting us know, what a relief!!
    04-14-2015 03:16 PM
  22. aarasu's Avatar
    Thats why we have auto sync, i guess even that does not work. Why all this syncing when people are still losing files. Its all about making money and selling lousy hardware. Thank you. I just lost a whole bunch of important files when change to lollipop, now i am in a fix. THANK YOU SAMSUNG. Next its apple.

    I might have a note edge, on the edge of crappy technology. Before that i had a note 2 and it was a nightmare transferring files over, will i go over to note 6, well this is one VERY GOOD REASON NOT TO.
    05-11-2015 11:43 PM
  23. Jeannine Johnson's Avatar
    how do you turn on privare mode?
    I am so upset over loosing hidden pics!!!!
    how do I get them back!!!
    droidntn likes this.
    05-13-2015 05:46 PM
  24. droidntn's Avatar
    Me too. I can't even find where to enable this 'private mode'. Apparantly Private mode itself is private.
    Hypnotoadd likes this.
    05-13-2015 09:21 PM
  25. JeepGuy25's Avatar
    Also have the same issue. When I turn on private mode, I can see a folder named 'PRIVATE'. It even shows up when Im connected via USB to my PC. It shows at least a few gigs of data being present. However, there are just a few drill down folders, with nothing in there.

    I realize I should have backed the private mode photos and docs up. But...there has to be a way to get back into this. Otherwise the phone wouldnt have kept a record of there even being a private folder with stuff in it... right?

    On a side note, Im extremely disappointed in the back up system. There are plenty of app data and settings that I specifically tell the phone to back up, and they dont seem to be restoring. PITA.

    J.
    05-18-2015 10:19 AM
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