[dave005]

Hi Guys,

After I've upgraded my Samsung S4 to Lollipop I've had nothing but issues with my phone. Off late I'm getting this issue wherein when i access my App Manager via the settings>More>App Manager it restarts my phone in few seconds.

Other problem is, whenever i plug my earphone it says the recommended app has stopped working and i can hear the music but I cant change the songs by pressing the button on the earphone also the Mic in the earphone is not working...neither can i increase or decrease the volume using the controls in the earphone.

Please help...it's VERY FRUSTRATING!!!

Regards,
Manish

[DeniseFigueiredo]

Not sure if I can help. But it did happened to me with my old phone. Figure out it was virus, I have installed an app that caused it to start acting up. I had to uninstall the app and install some sort of protection on my phone. In your case, it could have been that the Lollipop upgrade didn't work out well or got corrupted so that thingy happened. Don't know if factory reset will do the trick but you can try