1. AC Question's Avatar
    I upgraded my Android phone (LG G3) to lollipop when it came out. Since that time I have a black screen that seems to show up. It has the navigation bars on the bottom but they no longer work. I am stuck on this black screen. The only way out of it is to reboot the phone.

    I run into it at least once a day. So I tried watching for what specific steps I am doing. It seems to happen when I use "Okay Google" to perform a function (like making a phone call) and then I leave it on that screen when my phone goes back to sleep.

    I know that this is a lollipop issue. I didn't have it on the previous release. Anyone know how to fix it without telling me to do a factory restore?
    05-05-2015 03:19 PM
  2. mrsmumbles's Avatar
    Try going into Setting, Apps, All, Google. Choose uninstall updates, clear cache and data. (You'll lose your search history.) Then go to play store and reinstall the updates.
    05-05-2015 03:25 PM

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