1. skatergirl's Avatar
    This function worked fine with Kit Kat. Please fix ASAP
    05-07-2015 09:25 AM
  2. B. Diddy's Avatar
    I can't be sure, but after Lollipop arrived on my Nexus 5, it seems I had to do the following to get contacts over to my car:

    1. Open Contacts.
    2. Tap Menu>Contacts to Display
    3. Tap Customize.
    4. Select all groups to display.

    That worked for me. The key thing is to select Customize, not All Contacts, in step 3.
    skatergirl likes this.
    05-07-2015 04:55 PM
  3. skatergirl's Avatar
    I can't be sure, but after Lollipop arrived on my Nexus 5, it seems I had to do the following to get contacts over to my car:

    1. Open Contacts.
    2. Tap Menu>Contacts to Display
    3. Tap Customize.
    4. Select all groups to display.

    That worked for me. The key thing is to select Customize, not All Contacts, in step 3.
    I may try that. I disabled the stock app and started using DW contacts, which I have used in the past, and now my contacts are transferring into my car stereo.
    05-07-2015 05:30 PM
  4. skatergirl's Avatar
    The DW contacts stopped working for me and the customization on the stock app does not work either. Grrrr.
    05-11-2015 07:04 AM
  5. B. Diddy's Avatar
    And you've already tried unpairing the phone completely, then pairing again? Go to Settings>Bluetooth​, and select the car. Is Contact Sharing checked on?
    05-11-2015 09:53 AM
  6. skatergirl's Avatar
    Yes, contact sharing is turned on.
    05-11-2015 10:59 AM
  7. B. Diddy's Avatar
    Ok, last thing I can think of--wipe the cache partition? https://support.t-mobile.com/docs/DOC-14686
    05-11-2015 05:41 PM
  8. skatergirl's Avatar
    I will try that. Thank you.
    05-11-2015 05:47 PM
  9. skatergirl's Avatar
    This is the response I received from Samsung

    <<Dear Janet,

    Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

    It must be inconvenient as you are experiencing multiple issues on your Galaxy Note 4 like battery draining, application lag and Contacts are not getting sync with Car after the Lollipop update. I will assist you with all the possible options.

    Thank you for bringing your concern to our notice. I appreciate your efforts in isolating the issue by performing Factory reset.

    As the issue persists even after resetting the device to its Factory default settings, we request you to send the device to our service center for physical evaluation.

    All devices sent in for the repair go through a full reset and re-flash. Device content is deleted including: photos, videos, messages, data files, music, etc. Please back up the data by following below steps.

    Please download and install Kies 3 on your PC from below link:
    Link: Kies

    You can find the details to back up and restore data in below link.
    Link: How do I Back Up and Restore my device using Kies 3?

    Samsung provides 12 months of warranty to its devices from the date of purchase. Physical and liquid damages are not covered under Samsung warranty. Please refer the below web link for detailed information on Samsung warranty policy.
    Link: Samsung

    We will bring the device in for evaluation, and the repair technician will determine if the cause of damage is due to defect or an external source. If a defect is found by an external source, you will receive an email with the option to pay for the repair. If the damage is caused by a defect, the device will be repaired under warranty.

    The TAT (Turn-around-Time) for the phone service is 2-3 days shipping + 5-7 business days for Service + 2-3 days shipping.

    You may opt any of below provided options:

    1. You may contact our chat support team (Link: Contact Samsung Support)
    2. If the device has insurance, contact the insurance provider to check possible options available.
    3. Check possible options by contacting your Carrier / place of purchase.
    You can contact Verizon support at 1-888-466-4646 or click Link: Cell Phones, Smartphones & the Largest 4G LTE Network - Verizon Wireless to reach them online.
    4. You may also file the service request yourself by filling in the details in below provided link
    Link: Samsung

    Should you desire additional assistance, we invite you to access the above web-link to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

    For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.

    Thank you for choosing Samsung products.

    If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

    Sincerely,

    Samford.>>

    So yeah, this is not happening. I have warranty service with Verizon. I would use that first before I sent off my phone for 10 days. And why can't Samsung admit it needs to push out bug fixes??
    05-12-2015 07:10 AM
  10. skatergirl's Avatar
    B. Diddy, do you know how to remove the operating system?
    05-13-2015 09:15 AM
  11. B. Diddy's Avatar
    No, I don't. Why do you want to do that? Do you want to re-flash the firmware?
    05-13-2015 10:27 AM
  12. skatergirl's Avatar
    In the event we don't get a bug fix, Samsung said to send in my phone, which I will not do, and it would remove and reinstall the operating system. Is that the same as re-flashing the firmware?
    05-13-2015 10:45 AM
  13. B. Diddy's Avatar
    Yes, I think so. You can do it yourself with Odin: http://forums.androidcentral.com/amb...interface.html. Find the correct firmware here: Firmwares - SamMobile
    skatergirl likes this.
    05-13-2015 07:19 PM
  14. skatergirl's Avatar
    Thank you. If I feel the need to do this I will follow along with the instructions. I do not believe my problems are serious enough to do this, but if so at least I have an option.
    05-14-2015 08:35 AM
  15. skatergirl's Avatar
    My other option is to send the phone to Samsung when I get my Asus Zenfone. It does not work with Verizon, but I already picked up a Tmobile sim card and I have plans to purchase a one month plan to check out and review the phone. I would at least have a phone for the 10 days my Note was gone. Also, I would know if Samsung has a great OS for Lollipop because it would be pretty clean at that point.
    05-14-2015 08:43 AM

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