1. longhornrancher's Avatar
    I have a white box icon that wont go away since stupid lollipop update which is annoying. It obstructs everything I do, texts, etc. I have to constantly swipe it away. If I touch it, it opens up a submenu of options eg screen capture, notifications, homescreen..like a quick menu...I DONT WANT IT OR NEED IT! I cant believe I havent read any other posts about this. I have a samsung galaxy note 3. Please help! I love the android platform but this box is driving me so crazy im ready to trade for an iphone 6 and I hate apple. I have had note phones for years!!!
    05-24-2015 02:06 AM
  2. Jalopiejoe's Avatar
    I have a white box icon that wont go away since stupid lollipop update which is annoying. It obstructs everything I do, texts, etc. I have to constantly swipe it away. If I touch it, it opens up a submenu of options eg screen capture, notifications, homescreen..like a quick menu...I DONT WANT IT OR NEED IT! I cant believe I havent read any other posts about this. I have a samsung galaxy note 3. Please help! I love the android platform but this box is driving me so crazy im ready to trade for an iphone 6 and I hate apple. I have had note phones for years!!!
    I have not seen this problem on my Note 3 and I have been running Lollipop for 5 weeks now!
    Could you post Screen Shots of this White Box Icon so we can see if we can help you with this problem? 😉👌

    Sent from my Galaxy Note 3 "Size Does Matter!"
    05-24-2015 08:18 AM
  3. gone down south's Avatar
    Did you clear cache? Factory reset?
    05-24-2015 11:49 AM
  4. ptkelly's Avatar
    I have Lollipop on my Nexus 5 since a week or so after it came out and I have nothing on the screen that could be called a "white box icon".
    05-24-2015 01:12 PM
  5. texascowgirl's Avatar
    I was not able to log back in under my previous name, so here I am again. How do I clear caches? Do I do a factory reset? I would love to show a screenshot but I dont see where I can attach pic
    05-24-2015 03:12 PM
  6. texascowgirl's Avatar
    If I do a factory reset dont I lose all my data on my phone?
    05-24-2015 03:27 PM
  7. AndroDict's Avatar
    Yes you do, unless you backup everything important

    Posted via the Android Central App
    05-24-2015 11:51 PM
  8. texascowgirl's Avatar
    How would I be able to share a pic on here of it? Eg screenshot?
    05-25-2015 12:00 AM
  9. Wayne Sanders's Avatar
    Does it look like this? If so,turn off assistant menuwhite box icon wont go away! anyone else??-uploadfromtaptalk1432533347445.jpg
    texascowgirl and Jalopiejoe like this.
    05-25-2015 12:56 AM
  10. texascowgirl's Avatar
    If I do a factory reset dont I lose all my data on my phone?
    Does it look like this? If so,turn off assistant menuClick image for larger version. 

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    YES!!!!!!! God bless u!! Thank you soooooo sooo much!!!!!!! Relief at last!!!:
    Jalopiejoe likes this.
    05-25-2015 02:29 AM
  11. texascowgirl's Avatar
    Wayne u solved it!! My headaches are over in one second!! After all these weeks!!
    Jalopiejoe likes this.
    05-25-2015 02:32 AM

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