1. Denise Trinkle's Avatar
    I like to get some help, on fixing my phone. Ever since I put my work email on my phone, I have to use pin numbers to get into my phone. I hate it. Everything is blocked out on lock screen settings outside of password for high security. Even in my security settings in general settings Clear credentials is blocked out.. I have took off my work email off but did not fix the problem. Any Suggestions??? I have been working on this for sometime. Still not getting it fixed. I really do not want to Backup and reset!
    09-14-2015 10:22 PM
  2. nahoku's Avatar
    Perhaps installing your company's email has somehow set your company as a phone administrator. I don't know how installing email would mess with your lock screen. I'm retired though, so not sure what they do nowadays.
    09-14-2015 11:13 PM
  3. MischiefsMommy's Avatar
    Do you know the password to get in?

    Sent from my SM-N900P using Tapatalk
    09-15-2015 01:26 AM
  4. MischiefsMommy's Avatar
    If you know the password unlock the screen. Then go to I believe its under device and turn off the lock screen. Then restart your phone. This should fix the problem. If it doesn't I'm sorry I do not know.

    Sent from my SM-N900P using Tapatalk
    09-15-2015 01:37 AM

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