1. brandon lang's Avatar
    I am completely unable to use my phone after the Lollipop update. I cannot send or receive texts or make phone calls, my GPS cannot find my location and my phone gets so hot I have to leave it turned off. I only turn it on to see if a fix is ready to be installed, but that has not happened yet. My phone is a necessity not a luxury and being limited by Android in this this way is appalling. This update should be called sucker not lollipop, because its what Android made us. Please give me some assistance, I need all the help i can get.
    09-20-2015 08:20 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone?
    09-20-2015 09:58 PM
  3. DrakeVM's Avatar
    It may be malware. What kind of phone?

    Posted via Samsung Galaxy Note 5...and beyond
    09-20-2015 10:00 PM
  4. brandon lang's Avatar
    LG L90 The phone stop working directly after the update, upon the restart.
    09-21-2015 10:59 AM
  5. B. Diddy's Avatar
    Which carrier do you have? Was this an official Lollipop update pushed over-the-air, or did you install it manually?
    09-21-2015 12:28 PM
  6. brandon lang's Avatar
    I have T-Mobil and it installed automaticaly
    09-21-2015 12:49 PM
  7. B. Diddy's Avatar
    Does the same thing happen in Safe Mode? https://support.t-mobile.com/docs/DOC-14196. If some 3rd party app is causing instability, it shouldn't happen in Safe Mode.

    If that doesn't help, then one thing to do is to bring the phone in to your local T-Mobile store and show them what their update did to the phone. Ask them what they can do to fix the problem that they caused. They'll probably suggest something like a factory reset, so be prepared to backup or sync all of your data beforehand. But if the factory reset doesn't fix the problem, then ask them for a replacement phone.
    09-21-2015 01:18 PM
  8. fablis's Avatar
    Think I'll stay on Kitkat after reading this.
    ram1220 likes this.
    09-22-2015 05:57 AM

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