1. Schildpadie's Avatar

    I recently bought a new smartphone and I was very happy with it. But the problem only started 2 days later or so, it started to freeze a lot. It stayed on the screen I was at and didn't react to anything except a soft reset. Sometimes it reboots on it's own. I couldn't find the problem so I did a factory reset. Even with no apps installed it freezed again. I also got my sd card out of my phone but it freezed again. It usually does this once a day, sometimes moreand I never know when because sometimes it's at the end of the day and sometimes is half an hour after the startup. I really don't know what the problem could be.
    11-28-2015 01:37 AM
  2. Javier P's Avatar
    Hi, welcome to the forums! You shouldn't have those problems with a new phone. I would ask for a replacement.
    11-28-2015 08:28 AM

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