1. AC Question's Avatar
    I have a Googlephone, and yesterday, I uploaded 5.1.1 (I had 5.1). Now, all my contacts are gone and as well as my phone records. Even when I make a call now, there is no record of it.

    I tried to manually synch my contacts from gmail, but it says it is trying (for the last 30 hours). This is draining my battery in about three or four hours, and I don't have any of my contacts.

    My SMS messages are all intact.

    Any advice?
    01-20-2016 11:05 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? How did you install the system update--was it an over-the-air update, or did you do it manually?

    Are all of your contacts in your Google Contacts in the cloud? If so, go to Settings>Accounts-Google, select your account, then remove it. Now add the account back, and see if that helps.
    01-21-2016 12:50 PM
  3. corter79's Avatar
    It is a Nexus 5. All my contacts are in Google gmail, and I can see them fine there on my PC, but not on gmail on the phone. For an hour today, I could view my call history, but that has disappeared again.

    For three days now, when I look at the contacts, it says it is updating.

    The phone is pretty hot, and the battery is lasting about three hours.

    I took it to T-Mobile (my carrier) and the head honcho there said many of his customers are having problems with 5.1.1 and he couldn't figure out what to do.
    01-21-2016 03:11 PM
  4. corter79's Avatar
    I updated via the update function on the phone over the wifi.

    I did delete the account and add it back (or the guy at T-Mobile did), but that did not work.
    01-21-2016 03:12 PM
  5. B. Diddy's Avatar
    The phone should actually be updated to Marshmallow (6.0.1). Go to Settings>About Phone>System Updates​, and check again for more updates.
    01-21-2016 10:04 PM
  6. corter79's Avatar
    I did that, but it only upgraded to 5.1.1.
    01-21-2016 10:22 PM
  7. B. Diddy's Avatar
    Try wiping the cache partition: http://forums.androidcentral.com/nex...-recovery.html
    01-22-2016 10:28 AM

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