06-15-2016 03:04 AM
45 12
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  1. rokemsokem's Avatar
    My Play Store updated itself (again) and Google+ and Google app both updated successfully. When other apps update, I will post back on their status.
    Yep. Mine, too. And I also got the G+ update. Didn't get the Google app update, though.

    I'm still getting the "Can't be downloaded . Try again, and if the problem continues get help troubleshooting. (Error Code 963)" message whenever I try to manually download any app, though.

    For instance, I just tried to go download a random game from Google's app store to see if the issue was resolved given that the G+ app (which I don't even use) updated okay and this is what it returned...



    Seems like it attempts to download it twice consecutively only to fail and return the error 963 message.

    I don't know what to do. But I'm not going to constantly unmount my sd card or revert play store all of the time just to temporarily be able to install apps. It is annoying just because it is such a basic and remedial function that should just work but I'm beginning to conclude it not worth the hassle if it is out of my control. After some research on the issue it seems like it has been happening for some time to people on varying devices. Almost a year even. And none of these so called "fixes" on XDA or those click bait sites claiming to have solutions work either. They're just temporary rig jobs until the problem shows up the next time I want to download from the app store. It was asked about in a few of those Google Community pages but it seems like people who are asking about the issue and are experiencing it are essentially talking to their monitors since no response has been given on any of those pages by Google people. does Google even read those pages? If they haven't acknowledged or fixed the issue in that length of time then I can't conclude that the issue is being taken very seriously by Google or that they actually consider it to be an issue. I suppose I could ditch all of the Google stuff and just register a Samsung account and use their app store.

    It wouldn't be so annoying if it weren't for the fact that I just bought this phone. I don't even care about the apps themselves, I just want the infrastructure to work in case I ever do need an app for something. I had no idea going into it that Google's infrastructure with these devices was lacking and that remedial issues such as this went ignored. What ever happened to reliability anyway? Doesn't seem like developers do good work anymore.
    03-18-2016 02:57 PM
  2. SnowyRa1n's Avatar
    I've replicated the same issue:
    Attached Thumbnails Current version of Play Store is broken. What do I do?-1458355854914.jpg  
    03-18-2016 09:50 PM
  3. konvajw's Avatar
    Same issue. This needs fixed soon since the workarounds really aren't good.

    Posted via the Android Central App - Verizon S5
    03-21-2016 08:18 PM
  4. halfbeing's Avatar
    I've noticed that many people commenting here, including myself, are experiencing this problem on Samsung devices, but someone mentioned that they reckon the problem appears on various phones? How many people here are experiencing the problem on Samsung devices, and how many on devices from other manufacturers?
    03-22-2016 04:33 AM
  5. SnowyRa1n's Avatar
    I can confirm that the latest Play Store update (last day or so) corrected this issue on my phone.
    03-22-2016 10:57 AM
  6. konvajw's Avatar
    I can confirm that the latest Play Store update (last day or so) corrected this issue on my phone.
    What version is your updated play store now?

    Posted via the Android Central App - Verizon S5
    03-22-2016 11:06 AM
  7. halfbeing's Avatar
    What version is your updated play store now?

    Posted via the Android Central App - Verizon S5
    I have just watched Play Store successfully update four apps, so it looks like it's solved for me too. I'm currently on version 6.0.5.
    03-22-2016 11:28 AM
  8. SnowyRa1n's Avatar
    What version is your updated play store now?

    Posted via the Android Central App - Verizon S5
    Yep, 6.0.5
    Attached Thumbnails Current version of Play Store is broken. What do I do?-1458665524274.jpg  
    03-22-2016 11:52 AM
  9. konvajw's Avatar
    Thanks. I'm already on 6.2.14.... so no clue what's going on here, but app updates definitely aren't working well for me.

    Posted via the Android Central App - Verizon S5
    03-22-2016 12:18 PM
  10. rokemsokem's Avatar
    It works now for me as well with build 6.0.5

    I had to manually clear data/uninstall previous build of Play Store in order to get an updated 6.0.5 Play Store build, though. Play Store wasn't updating to current build on its own on my GS5.

    I didn't even know there was a 6.0.5 build until I saw SnowyRa1n mention it.

    I'm thinking about just doing a factory reset on my phone just to work out any kinks that might be hanging around. I hate doing that but I might do it anyway.
    03-23-2016 12:32 PM
  11. rokemsokem's Avatar
    Thanks. I'm already on 6.2.14.... so no clue what's going on here, but app updates definitely aren't working well for me.

    Posted via the Android Central App - Verizon S5
    How did you get 6.2.14? Mine updated to 6.0.5.
    03-23-2016 12:42 PM
  12. konvajw's Avatar
    How did you get 6.2.14? Mine updated to 6.0.5.
    No clue. I just did uninstall updates and then it updated to 6.0.5 afterwards, so hopefully it stays there. App updates working fine again on 6.0.5 as it is with you guys. Thanks for the help.

    Posted via the Android Central App - Verizon S5
    03-23-2016 04:22 PM
  13. SnowyRa1n's Avatar
    It works now for me as well with build 6.0.5

    I had to manually clear data/uninstall previous build of Play Store in order to get an updated 6.0.5 Play Store build, though. Play Store wasn't updating to current build on its own on my GS5.

    I didn't even know there was a 6.0.5 build until I saw SnowyRa1n mention it.

    I'm thinking about just doing a factory reset on my phone just to work out any kinks that might be hanging around. I hate doing that but I might do it anyway.
    I plan on doing the same thing after installing the OTA update, but I'm hesitant to do it because you know if I do of course then a month from now Marshmallow will come and I'll have to do it all over again.
    03-23-2016 07:34 PM
  14. rokemsokem's Avatar
    I plan on doing the same thing after installing the OTA update, but I'm hesitant to do it because you know if I do of course then a month from now Marshmallow will come and I'll have to do it all over again.
    I did a factory reset a few hours ago and started over again. So far everything is working okay with the Play Store.

    I'm not really sure if I'll leven get the Marshmallow update what with mine being some kind of Canadian model that nobody cares about and the carrier doesn't even support anymore so no big deal resetting the device aside from setting everything up again.

    But, yeah. If you're sure you'll get Marshmallow, then, it makes sense to reset afterward.
    03-23-2016 09:17 PM
  15. mgssrs's Avatar
    My are not updating either. I have to move them to the phone storage to update them. I am also on 6.2.14.A

    Posted via the Android Central App
    Attached Thumbnails Current version of Play Store is broken. What do I do?-screenshot_2016-03-24-10-12-27.jpg  
    03-24-2016 10:15 AM
  16. halfbeing's Avatar
    My are not updating either. I have to move them to the phone storage to update them. I am also on 6.2.14.A
    Try uninstalling updates to Play Store. I think it should then update itself automatically to the correct version.
    03-24-2016 11:05 AM
  17. SnowyRa1n's Avatar
    Yeah, that's the version that didn't work. Try doing as halfbeing said and uninstalling Play Store updates, then rebooting your phone.
    03-24-2016 12:19 PM
  18. mgssrs's Avatar
    Thanks that did seem to work.

    Posted via the Android Central App
    03-24-2016 04:00 PM
  19. rokemsokem's Avatar
    My Play Store must have updated. Now it is build 6.3.16 B-all [0] 2697688

    But everything still seems to be working.
    03-26-2016 01:16 AM
  20. Ar Rabbi's Avatar
    My Play Store must have updated. Now it is build 6.3.16 B-all [0] 2697688

    But everything still seems to be working.
    06-15-2016 03:04 AM
45 12

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