06-15-2016 03:04 AM
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  1. halfbeing's Avatar
    For some reason the current version of Play Store is broken on my phone. When I try to update apps I get Error 963 and I have to stop and restart Play Store in the application manager. If I go into the application manager and uninstall updates, the factory version of Play Store works fine and will start to update my apps up to the point at which it updates itself, when it stops working. How can I prevent the factory version of Play Store from upgrading itself so that I can upgrade my other apps or install new apps? My phone isn't rooted and rooting doesn't look like a good option (it's an S4).
    03-10-2016 06:16 PM
  2. aajrco07's Avatar
    do not tamper with the Googleplaystore apps. if possible don't touch it. It won't work if you restore it to its factory settings. All your apps in one place. If you try to download app from other sources it shall be blocked. Get all your apps at Googleplaystore.
    03-11-2016 04:12 AM
  3. halfbeing's Avatar
    Thanks for your answer, but that doesn't answer my question. The current version of the Play Store app doesn't work on my phone, so I need either to get it working or to work with an earlier version that does work. Last night I did manage to install all my apps after rolling back to the factory version, but I had to authorise them one by one so as not to get the current version of Play Store reinstalled. I'm looking for some way of proceeding that is less problematic. As I said, the current Play Store is broken on my phone.
    03-11-2016 04:19 AM
  4. Fidelandche5's Avatar
    03-11-2016 09:58 PM
  5. halfbeing's Avatar
    Yes, I've tried solution 1, but it didn't work. Solution 2 is only if there is one specific app that is a problem, whereas I can't install any app. Solution 3 is what I want to do, but it doesn't work because Play always updates itself back to the latest version.

    I actually wasn't very precise in my OP, under certain conditions I do get error 963, but otherwise I find that the installation just hangs silently until I kill and restart Play Store.
    03-12-2016 11:23 AM
  6. Fidelandche5's Avatar
    Have you tried a different version of the play store? You could try an older version first to see if that solves your issue.
    03-12-2016 09:51 PM
  7. Fidelandche5's Avatar
    Have you tried to clear the cache?
    03-12-2016 09:53 PM
  8. halfbeing's Avatar
    Yes, the stock version of the Play Store that ships with the phone works fine, but unfortunately it automatically updates itself to the current version and I am back where I started.
    03-13-2016 06:15 AM
  9. halfbeing's Avatar
    Yes, I've tried clearing the cache and data for Play Store and Play Services.
    03-13-2016 06:15 AM
  10. SnowyRa1n's Avatar
    I have the same issue since the OTA update, nothing has fixed it as yet.
    03-13-2016 10:01 PM
  11. Fidelandche5's Avatar
    Not sure on this, but have you uninstalled play services and installed to the latest version? If you google it, there should be a APK on APK Mirror
    03-13-2016 10:21 PM
  12. SnowyRa1n's Avatar
    I haven't tried adjusting Play services. Uninstalling Play Store updates and reverting it back to its factory version, then disabling apps update automatically (to prevent Play Store from updating itself) was the only thing that allowed me to mass update the 6-7 apps in the queue without any issues.
    03-13-2016 11:59 PM
  13. rokemsokem's Avatar
    I have this error as well (error 963). This was only the second app I've tried to install on the device since I purchased it and it showed that error code.The app just hung there installing forever. Even though it wan't really installing anything. It was just hung. I couldn't even stop it. After about 20 minutes of watchig it hung upo it returned the error code 963.

    Doesn't seem like it makes sense to have to unmount your sd card every time you want to install an app. Or uninstall Google Play updates.

    Think maybe the Play Store error isn't really an error at all but a look at things to come and maybe has something to do with the way Marshmallow integrates internal strage with sd cards now?
    03-15-2016 09:28 PM
  14. halfbeing's Avatar
    I'm not on Marshmallow. I'm getting this problem in Lollipop, but that does make it easier in the sense that I can roll back to a version of Play Store that works and then, as suggested above, disabling automatic updates. It's still very annoying that I now have to start each update individually (I have a lot of apps).
    03-16-2016 04:01 AM
  15. rokemsokem's Avatar
    I'm not on Marshmallow. I'm getting this problem in Lollipop, but that does make it easier in the sense that I can roll back to a version of Play Store that works and then, as suggested above, disabling automatic updates. It's still very annoying that I now have to start each update individually (I have a lot of apps).
    Right. I'm running lillipop also. And I, too, have the problem. I was just kind of flirting with the question of whether the problem would dissapear on its own if we were running Marshmallow is all. With Marshmallow they have instituted the option to use your sd card as portable or internal memory. Certainly installation of apps from the play store would be integrated into that model in some way.

    It was just a thought, though. I don't really download a bunch of apps anyway. All I use my device for is to check email, call and text. Maybe blow some time on the browser once in a while. I'm not tinkering with all of that silliness of having to go through all of that just to install an app. But it is certainly annoying that one must do all of that if they do want to install apps, though, I agree.
    03-16-2016 10:05 AM
  16. Kelli Emerson's Avatar
    I have the same issue with my Galaxy S5 (Sprint) on Lollipop. I contacted Google Support, and they referred me to Samsung device support. I haven't contacted them yet.
    03-16-2016 11:28 AM
  17. rokemsokem's Avatar
    I have the same issue with my Galaxy S5 (Sprint) on Lollipop. I contacted Google Support, and they referred me to Samsung device support. I haven't contacted them yet.
    Heh. That's interesting, isn't it? Blame the device itself?

    Maybe it could be a bug and they'll release a patch for the S5. Who knows. I still don't have a patch for CVE-2015-6602 so I'm not holding my breath for another patch if it indeed is something in the S5 causing the errors. I'll likely get those patches when the cows come home. I know that I won't be buying a new Samsung just to be able to download junk from Google's Play Store without errors popping up all over the place, though.

    I just bought my S5 a week ago so I'm only learning these shortcomings as I run into them.

    Besides the error 963 message, I also keep getting an error popup telling me that play store has stopped working, too. Like if I'm looking at an app that I'm considering downloading and decide I don't want it anyway, then, tap the back button on my phone to go back to the previous page on the play store app, it'll pop up that Google Play has stopped working message. Even with uninstalling updates from the play store app and reverting to the factory installed version, the play store app updates itself and returns the same error messages that it has stopped working or the error 963 message. I'm beginning to wonder whether it is worth all of the drama to keep using android if this is how it is. I'm kind of new to smartphones so I don't know if this stuff happens regularly or what. One would think that the remedial/basic stuff like this would just work without having to go through silly hoops and workarounds in order to temporarily rig it to work. I mean, what kind of model is that? It's dumb.
    03-16-2016 12:38 PM
  18. SnowyRa1n's Avatar
    I never had this issue until I installed the OTA update they released last week.
    03-16-2016 06:38 PM
  19. Kelli Emerson's Avatar
    I'm with SnowyRa1n - I did not have this issue until a couple weeks ago. There are a couple other threads on this forum about it, so I don't think it's device-specific.
    03-17-2016 08:13 AM
  20. zspira's Avatar
    I am getting the same problem almost EXACTLY as you posted. I too unloaded Google Play store, downloaded a fresh copy, and had the same problems afterwards. There must be something in the actual updated version of this app that's causing the issue on all phones. I was in touch with Google and the gentleman, although although being very helpful and friendly, really could not help me He too blamed it on the device. It seems, and I could be wrong, that Google apps are updating, however I'm not entirely sure.

    In the meantime, I, like you, have to uninstall all updates in order to get back to the factory version, in order to update apps as necessary.

    This is a major pain!

    Posted via the Android Central App
    03-17-2016 01:28 PM
  21. rokemsokem's Avatar
    do not tamper with the Googleplaystore apps.
    Why? It's the only way we seem to be able to make the Play Store function in a way that is end user/customer friendly.

    if possible don't touch it.
    Not possible given the circumstance.

    It won't work if you restore it to its factory settings.
    Seems like the only way it will work now for some of us is to restore it to factory settings. As well, they're blaming the problem on our devices as opposed to acknowledging the issue resides among varying manufacturer devices. I'm no Einstein but I'd imagine that given people who own varying manufacturers devices are having the same problem and the common denominator is Google Play Store, then, this would indicate that Google is the source of the underlying issue.

    All your apps in one place.
    Nope. All my apps not in one place. Not all Samsung apps are on the Play Store.

    If you try to download app from other sources it shall be blocked.
    No, it shall not be blocked. Not if we allow installations from both trusted and unknown sources. In fact, it's the only way some Samsung apps shall be updated.

    Get all your apps at Googleplaystore.
    No. Some Samsung apps aren't in the Play Store.

    Besides.....any apps that I do try to get at Google Play Store tells me, nope...can't have it... could not be download due to an error 963. Only way I can make it work (and only temporarily even) is to do all of the things that you tell us not to do.
    03-17-2016 02:44 PM
  22. halfbeing's Avatar
    It seems, and I could be wrong, that Google apps are updating, however I'm not entirely sure.
    This is because Google apps cannot be moved to the SD card. It is only apps that have been moved to the SD card that cannot be updated.
    03-17-2016 04:49 PM
  23. SnowyRa1n's Avatar
    No it isn't. That was the first thing I checked, and the first app I looked at is on internal storage, not my SD card.
    03-17-2016 09:29 PM
  24. zspira's Avatar
    This is because Google apps cannot be moved to the SD card. It is only apps that have been moved to the SD card that cannot be updated.
    The apps on my device, which for some unknown reason can't be moved to the SD card have this problem too.

    Posted via the Android Central App
    03-18-2016 12:12 AM
  25. SnowyRa1n's Avatar
    My Play Store updated itself (again) and Google+ and Google app both updated successfully. When other apps update, I will post back on their status.
    03-18-2016 10:42 AM
45 12

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