1. Symthic's Avatar
    I've had my Outlook email on my Android phone for almost a couple years now, but I changed my password last night and now, even with the new correct password, my phone refuses to authenticate my account for some reason. When I enter in the new password, it tells me that it's incorrect, when I know for a fact it is not. Every other setting remains unchanged.

    The only troubleshooting step I've taken is to reboot my phone, but that didn't work. I've no idea what else to do, though I'm sure there's something less extreme than deleting the account off my phone completely and losing everything associated with it.

    What should I do?
    05-26-2016 10:17 PM
  2. Rukbat's Avatar
    Delete the account, then enter a new account with the original name and password.
    05-29-2016 07:27 PM
  3. itguyjax8430's Avatar
    I've had my Outlook email on my Android phone for almost a couple years now, but I changed my password last night and now, even with the new correct password, my phone refuses to authenticate my account for some reason. When I enter in the new password, it tells me that it's incorrect, when I know for a fact it is not. Every other setting remains unchanged.

    The only troubleshooting step I've taken is to reboot my phone, but that didn't work. I've no idea what else to do, though I'm sure there's something less extreme than deleting the account off my phone completely and losing everything associated with it.

    What should I do?
    Did you get this fixed?
    05-31-2016 06:59 AM
  4. Symthic's Avatar
    Did you get this fixed?
    I ended up just downloading the Outlook app and using that instead. They've improved the app's performance considerably since the last time I tried it, so I'm fine with the situation.
    07-07-2016 07:57 AM

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