1. robmccart's Avatar
    I have a Moto X 1st Generation XT1058 running Android 5.1. I receive an update notice indicating that version 222.201.1.en.US is available.

    When I tried to install the update after a few seconds I see the Android graphic with an error and then get the following message:

    Software update unsuccessful. Sorry there was a problem upddating your Moto X. No changes were made.

    I performed a factory reset.

    Running "Root Check" tells me "Sorry Root access is not properly installed on this device."
    07-03-2016 08:21 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Did you try to root the device at one time?
    07-03-2016 09:47 AM
  3. robmccart's Avatar
    I bought the phone from someone else. They may have tried to root the phone, but I haven't. I have been able to update before.
    07-13-2016 05:20 PM

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