1. Blissed's Avatar
    hi... i did not have any problems in a year using the hp plugin for wireless direct printing with my officejet 8630.

    just recently, when i try to "print" a document i get an error message "this printer is not available".

    but when i "send" the document via the same hp plugin, it prints.

    i have uninstalled amd reinstalled the plugin. i have cleared the print spooler cache.

    wasnt sure if it was a good idea to clear the data. but, is that even what's wrong with the ability to print?

    any feedback would help.
    12-08-2016 09:48 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Did it recently get a system update?
    12-09-2016 01:34 AM
  3. Blissed's Avatar
    hi. it is a samsung galaxy grand prime. and yes...it recently did get a system update.
    12-09-2016 06:47 AM
  4. B. Diddy's Avatar
    Try wiping the cache partition, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-30545
    12-09-2016 09:58 AM
  5. Blissed's Avatar
    thanks, i will look into this. should i clear the hp plugin app data? i only cleared the cache. if i do, does it ruin the app?
    12-09-2016 05:47 PM
  6. B. Diddy's Avatar
    Do the cache partition wipe first, to see if that fixes things.
    12-10-2016 01:45 AM
  7. Blissed's Avatar
    hi. so far, wiping the cache partition has worked . thank you.
    12-25-2016 11:10 AM

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