1. Cheesyporkyrabbit's Avatar
    Hey guys! I am currently using Android 5.1 and the phone's rear and front camera won't auto focus even if I press the screen. Can this be because of the OS or my phone has a problem? I have never dropped it or spilled liquid in it. I think it's a software issue. By the way it's warranty is expired already! I hope you can help me guys! Thank you so much!
    06-05-2017 04:23 AM
  2. B. Diddy's Avatar
    First, are there any screen protectors or plastic films overlying the camera lens? If so, make sure you take them off.

    Second, does this persist after a reboot? Or in Safe Mode? How to turn on safe mode on Alcatel Pop 3 (5)
    06-05-2017 03:06 PM
  3. Cheesyporkyrabbit's Avatar
    It doesn't have any plastic films or protectors. And it still doesn't focus while on safemode!
    06-09-2017 03:06 AM
  4. B. Diddy's Avatar
    Chances are that the autofocus mechanism of the rear-facing camera failed. Are you certain the front-facing camera had autofocus in the first place? The front-camera is sometimes fixed-focus. In any case, you'd probably have to bring the phone to a repair shop if you want to fix the issue. Sorry!
    06-10-2017 02:07 AM
  5. Cheesyporkyrabbit's Avatar
    Sorry for the late reply. I already found out that my phone's camera only has a fixed-focus lens so you're right about my phone's front and back camera having a lens like that. Now my problem is solved and I don't have to worry about my phone's camera! Thank you so much for solving my problem!
    B. Diddy likes this.
    06-10-2017 03:39 AM
  6. B. Diddy's Avatar
    Glad you figured it out! Although it's a little surprising that the rear-facing camera is also fixed-focus -- where did you get the confirmation for that?
    06-11-2017 06:46 PM

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