1. kevin jared's Avatar
    i recently did a hard reset on Tecno N2S android 5 device. the problem is it has FRP factory reset protection and i don't know the email that was previously used . is it possible to know that email?
    09-20-2017 04:55 AM
  2. Golfdriver97's Avatar
    It most likely would be a Gmail. If not, no there is no way to find out unless you start checking all your accounts.
    09-20-2017 09:09 AM
  3. B. Diddy's Avatar
    Are you the original owner of the phone?
    09-20-2017 11:34 AM
  4. kevin jared's Avatar
    No...and still the owners email didn't work
    09-20-2017 04:33 PM
  5. B. Diddy's Avatar
    Do you know the original owner? If you do a factory reset without first properly removing the Google account, the phone will prompt you for that Google account and password. If that's the case, then contact the previous owner and ask him or her to help you log back in using their Google account.
    09-20-2017 06:52 PM

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