10-02-2020 11:13 AM
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  1. SeanD_Colorado's Avatar
    It's not my home phone - Cox - my provider - did exhaustive testing. Also I think I mentioned, I've now had another call that was spam call but had my area code and first three phone digits do this. And the printout of who called clearly shows it's gone through Verizon.
    I did see that, but of course the other call could have also originated with the same Telco. I had a similar problem to what you are having with Xfinity on my home phone. They reset something, but it was many years ago and I can't remember for the life of me what it was.
    09-25-2020 03:52 PM
  2. minnesotasutherland's Avatar
    I have been over and over with this again with Verizon and cannot get any help from them at all. I'm going to have to use my square trade warranty and ask for a new phone. I don't know what else to do. I was talking to someone trying to help, we got cut off, she was going to call me back and never did. There has to be an answer out there. Why will the assigned ringtone not work? I assign a ringtone - it plays the default. It will not play my assigned ringtone.
    09-29-2020 06:52 PM
  3. minnesotasutherland's Avatar
    Are you saying it was a landline that had the problem and not the cell?
    09-29-2020 06:53 PM
  4. minnesotasutherland's Avatar
    Update: I called Verizon AGAIN and talked to someone who seemed knowledgeable and really wanted to help but was unable to do so. He suggested I call Samsung. Did that and they said to take it into a local phone fixer and they will (free) download a total refresh (not just factory reset) for the phone. I did and got the phone back in a couple of hours. We tested it in the store. No addons. I entered my contact name number and name (my home landline phone) and chose a verizon ringtone from the stock ringtones just for that contact. Did exactly the same thing it has been doing to me - reads out the number (not the name) in trillions and billions and millions and hundreds and thousands and played the wrong ringtone. I entered the number of the landline of the store in my phone contact list and assigned it a ringtone. The store called my cell, it played the correct ringtone and said call from whoever was the name of the phone. Worked perfectly. Again, it is only my home phone calling my cell that does this. It has to be how Verizon interprets the call - there's no other option. I notified the person helping me at Verizon and he's escalating it again to the higher-ups. We'll see.
    10-01-2020 06:48 PM
  5. minnesotasutherland's Avatar
    Final update: https://forums.androidcentral.com/e?...token=18abtCyK I turned off HD voice. That's what was messing up the phone. You'd think Verizon would know that about their own system but apparently not.
    10-02-2020 10:20 AM
  6. mustang7757's Avatar
    Final update: https://forums.androidcentral.com/e?...token=vKhMI6Us I turned off HD voice. That's what was messing up the phone. You'd think Verizon would know that about their own system but apparently not.
    Oh wow !
    Thanks for updating us.
    10-02-2020 11:01 AM
  7. SeanD_Colorado's Avatar
    Final update: https://forums.androidcentral.com/e?...token=A6V6Z9lg I turned off HD voice. That's what was messing up the phone. You'd think Verizon would know that about their own system but apparently not.
    Interesting issue. I haven't had Verizon in ages so I would not have even thought of that. But yeah, you would think Verizon would have had this happen to a customer before and know enough to at least try disabling it.
    10-02-2020 11:13 AM
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