10-02-2020 10:13 AM
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  1. minnesotasutherland's Avatar
    Calling from my home phone to my cell it not only plays the wrong ringtone but it reads out the following: (XXX)XXX-XXXX;verstat=TN-Validation-Passed. The Xes are my home phone number. My phone is a Samsung Galaxy S5 running 6.1. It just started doing this several weeks ago. Thank you.
    09-23-2020 06:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this the carrier's own Caller ID showing that? Do you have your home phone entered as a contact in your Contacts app?
    09-23-2020 10:17 PM
  3. minnesotasutherland's Avatar
    Welcome to Android Central! Is this the carrier's own Caller ID showing that? Do you have your home phone entered as a contact in your Contacts app?
    Yes and Yes. I'm sorry - it's not easy to find how to answer here. I'm unfamiliar with this site.
    09-24-2020 09:03 AM
  4. minnesotasutherland's Avatar
    Yes and yes. And when I enable an app I've used for the past 5 years, Spoken Caller ID, it reads out that whole thing. My home phone number will also not use the custom ringtone I've set for it. I also got a spam call from someone in the same area code with the same first three digits as my phone and it read that one out the above way as well. My Android version is actually 6.1. No one at Verizon has ever heard of this happening. I've researched this exhaustively and this is obviously a glitch in Verizon's stir/shaken spoof caller prevention. Even the top tier level of support at Verizon claims they've never heard of this. Thank you
    09-24-2020 09:07 AM
  5. B. Diddy's Avatar
    You've already tried deleting your own home contact and re-entering it? Also, when you select your home contact in the Contacts app, tap Menu>Ringtone and see which ringtone is selected.
    09-24-2020 11:33 AM
  6. minnesotasutherland's Avatar
    Yes and Yes. It doesn't play the ringtone I've selected - it plays the default for unknown calls. Calls from everyone else don't do that - they play their customized ringtone.
    09-24-2020 02:42 PM
  7. minnesotasutherland's Avatar
    I totally factory reset the phone the other day and tested it with only my google contacts synced and chose a ringtone from Verizon's basic ones. Like just bell or something like that. It would not ring the custom ringtone and with none of my apps on it it still did this.
    09-24-2020 02:45 PM
  8. B. Diddy's Avatar
    You've probably already looked at this: https://transnexus.com/whitepapers/shaken-vs/. I'm guessing there's some glitch with how Verizon is interfacing with STIR/SHAKEN. You're just using Verizon, and not forwarding it to Google Voice or anything similar, right?

    Not sure if you'll get any helpful response, but you could also try contacting TransNexus support: https://transnexus.com/contact-us/
    Laura Knotek likes this.
    09-24-2020 03:17 PM
  9. minnesotasutherland's Avatar
    I'm not a transnexus customer am I? I'm a Verizon customer. No not using google voice or anything. My home phone calls my cell and it does what I explained above.
    09-24-2020 03:58 PM
  10. Laura Knotek's Avatar
    I don't see any app called "Spoken Caller ID" in Play Store. Is that the exact name of it? Where did you get it from? It's also possible that Android 6 Marshmallow is too old and no longer supported by whatever app you are using.
    mustang7757 likes this.
    09-24-2020 04:16 PM
  11. minnesotasutherland's Avatar
    It does this with no non stock apps installed. I factory reset the phone and put no apps on there until I tested this. It's not on the play store because it's an old app I got when I first got the s5. It does this whether I have an app on there or not. This just started 3 weeks ago.
    09-24-2020 05:16 PM
  12. B. Diddy's Avatar
    I'm not a transnexus customer am I? I'm a Verizon customer. No not using google voice or anything. My home phone calls my cell and it does what I explained above.
    I don't think any consumer is a direct TransNexus customer, since it looks like this business provides services directly to other major companies. Since it looks like their STIR/SHAKEN service is widely used by major wireless carriers, that's why I suggested asking them if they're aware of the situation (since Verizon seemed to be clueless). Another option would be to call Verizon again and ask to escalate to a higher tier of tech support, since the lowest tier is very unlikely to know anything about this.
    09-24-2020 06:59 PM
  13. minnesotasutherland's Avatar
    I already talked to someone in the highest tier. She didn't have a clue. I should have said then let me talk to someome else. I'll do that tomorrow/
    09-24-2020 07:31 PM
  14. mustang7757's Avatar
    I totally factory reset the phone the other day and tested it with only my google contacts synced and chose a ringtone from Verizon's basic ones. Like just bell or something like that. It would not ring the custom ringtone and with none of my apps on it it still did this.
    Hi, welcometo AC!
    If you choose from Verizon basic thats not the stock ring tone, instead of custom? Does this only happen from landline numbers ?
    09-24-2020 07:55 PM
  15. minnesotasutherland's Avatar
    Yes, landline to my phone. But it doesn't happen with our landline to my husband's phone and he has the same phone I do. It does it even from a verizon basic ringtone.
    09-24-2020 08:44 PM
  16. mustang7757's Avatar
    Yes, landline to my phone. But it doesn't happen with our landline to my husband's phone and he has the same phone I do. It does it even from a verizon basic ringtone.
    How old your sim card?
    09-24-2020 08:55 PM
  17. minnesotasutherland's Avatar
    That's the really weird thing. When it started doing it first of September, I called verizon and someone in their tech support dept (and I forgot to get her name) said it might be because the card was old. She said she would try to fix it over the air (which she did!) but she was sending me a new SIM card. So I got the new SIM card and put it in and everything continued to work fine for two weeks. Then it started having the problem again and no one at Verizon knew what she had done "over the air" or knew how to fix it or even what I was describing. So that's the long way of saying the current SIM card is three weeks old.
    09-24-2020 10:35 PM
  18. mustang7757's Avatar
    That's the really weird thing. When it started doing it first of September, I called verizon and someone in their tech support dept (and I forgot to get her name) said it might be because the card was old. She said she would try to fix it over the air (which she did!) but she was sending me a new SIM card. So I got the new SIM card and put it in and everything continued to work fine for two weeks. Then it started having the problem again and no one at Verizon knew what she had done "over the air" or knew how to fix it or even what I was describing. So that's the long way of saying the current SIM card is three weeks old.
    Maybe try your sim in your husband phone see if same result?
    Laura Knotek likes this.
    09-24-2020 10:48 PM
  19. minnesotasutherland's Avatar
    If it screwed up his phone I'd never hear the end of it. I'm thinking about trying my new sim card in my old S5 and even trying my old sim card in the new phone. I assume if you only have a sim card in one phone it won't cause a problem with verizon.
    09-25-2020 09:10 AM
  20. mustang7757's Avatar
    If it screwed up his phone I'd never hear the end of it. I'm thinking about trying my new sim card in my old S5 and even trying my old sim card in the new phone. I assume if you only have a sim card in one phone it won't cause a problem with verizon.
    Lol I hear you , a sim shouldn't mess up his phone , but to avoid his phone try your older phone for testing
    09-25-2020 10:21 AM
  21. minnesotasutherland's Avatar
    I ordered a new card for the phone. I'll try it in my new one and see and if it doesn't work right I'll try it in my old one. It's so obviously something with verizon. i don't think their top tier people have any more knowledge than I do!
    09-25-2020 11:46 AM
  22. mustang7757's Avatar
    I ordered a new card for the phone. I'll try it in my new one and see and if it doesn't work right I'll try it in my old one. It's so obviously something with verizon. i don't think their top tier people have any more knowledge than I do!
    Ok keep us posted , its a hit or miss with customer service , sometimes you get someone who knows and sometimes you don't.
    09-25-2020 12:04 PM
  23. SeanD_Colorado's Avatar
    I ordered a new card for the phone. I'll try it in my new one and see and if it doesn't work right I'll try it in my old one. It's so obviously something with verizon. i don't think their top tier people have any more knowledge than I do!
    It isn't unusual when activating a new SIM to have some weirdness at first, but that should settle down within a couple of hours.

    If the issue is only with certain calls, such as those coming from your home. I wonder if the issue might instead be with the Telco that you are using for your home phone provider? Though I assume the same numbers appear correctly on your husband's phone?

    The odd number may be a network identifier from the Telco and it isn't passing a proper caller ID. But that's just a thought.

    I am not sure if calleridtest.com would be of help either. I can't test it since I am not having a similar issue. So mine of course displays correctly for home and cell.
    09-25-2020 12:10 PM
  24. minnesotasutherland's Avatar
    It's not my home phone - Cox - my provider - did exhaustive testing. Also I think I mentioned, I've now had another call that was spam call but had my area code and first three phone digits do this. And the printout of who called clearly shows it's gone through Verizon.
    09-25-2020 02:49 PM
  25. minnesotasutherland's Avatar
    No kidding!
    09-25-2020 02:49 PM
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