06-28-2016 07:06 PM
28 12
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  1. regulardroidguy's Avatar
    Last Tuesday, 4/5/16, I accepted the Marshmallow update from Sprint for my Note 5. Ever since, many of my accounts are not syncing properly. My two google accounts (work and personal), I have to manually pull down the screen to send or receive emails, however, calendar, contacts and other features are not syncing. A message at the bottom of my accounts screen says "Sync is currently experiencing problems. It will be back shortly." My exchange server account, also for work (different email address) can only be synced manually. Social media, especially Facebook, give an error that there is no connection, even on wifi. I've been through tech support with Sprint and it was a joke. Is anyone else experiencing these issues and have any suggestions for a fix?
    04-11-2016 10:44 AM
  2. deniseop's Avatar
    Last Tuesday, 4/5/16, I accepted the Marshmallow update from Sprint for my Note 5. Ever since, many of my accounts are not syncing properly. My two google accounts (work and personal), I have to manually pull down the screen to send or receive emails, however, calendar, contacts and other features are not syncing. A message at the bottom of my accounts screen says "Sync is currently experiencing problems. It will be back shortly." My exchange server account, also for work (different email address) can only be synced manually. Social media, especially Facebook, give an error that there is no connection, even on wifi. I've been through tech support with Sprint and it was a joke. Is anyone else experiencing these issues and have any suggestions for a fix?
    My Verizon Note 5 updated to Marshmallow 4/14 and Voicemail, OK Google had issues but Verizon support skillfully had me force stop and clear caches (data also for OK Google) to resolve. However subsequently discovered auto-sync issues w/google, yahoo accounts. Yahoo manually updates w no issue. Have yet to force stop/clear caches for Yahoo email app. Have done so for Google accounts but sync fails w "Sync is currently experiencing problems. It will be back shortly." Deleted and added accounts which resolved sync issues temporarily but subsequent auto-sync fails w/same message. Have yet to contact Verizon support.
    04-16-2016 11:49 AM
  3. DhanyLanz's Avatar
    My Verizon Note 5 updated to Marshmallow 4/14 and Voicemail, OK Google had issues but Verizon support skillfully had me force stop and clear caches (data also for OK Google) to resolve. However subsequently discovered auto-sync issues w/google, yahoo accounts. Yahoo manually updates w no issue. Have yet to force stop/clear caches for Yahoo email app. Have done so for Google accounts but sync fails w "Sync is currently experiencing problems. It will be back shortly." Deleted and added accounts which resolved sync issues temporarily but subsequent auto-sync fails w/same message. Have yet to contact Verizon support.
    06-28-2016 07:06 PM
28 12

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