1. MadameStrange's Avatar
    I had an update this morning for Marshmellow on my Samsung Note 5.
    The boot up screened appeared 3 times, and now when I enter my pattern / back up pin, it tells me it's incorrect. I use this pin EVERYDAY, I know it's correct.. What's going on?
    Tried calling Samsung, and my carrier(Sprint). All just want me to factory reset.
    Anyway around this, I have a lot of pictures and things I'd like to keep on this device.
    04-01-2016 02:46 PM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.

    You can also check this guide out as well -- http://forums.androidcentral.com/amb...read-here.html.
    04-01-2016 03:00 PM
  3. Turbo2Pete's Avatar
    I'm dealing with this too since 7 am this morning - Device manager is useless since there was/is already a lock code on the phone - "since we detected a lock code already on the device, we won't change the code"

    and this time around there's no option to use google account login to get in.
    04-01-2016 09:36 PM
  4. Deanig_12's Avatar
    guys have you tried the samsugn software for the find my mobile https://findmymobile.samsung.com/login.do
    04-03-2016 11:46 AM

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