1. Bjlane's Avatar
    The Facebook app and messenger/video connection is very in and out. App works for about 5 minutes before no connection comes up and I have to close everything on my phone and open it back up. Video steadily says weak connection in and out during the whole call. Seems to only be doing this with Facebook. Possibly there was a Facebook update as well causing this. Any idea how to fix it? (Galaxy s6)
    04-26-2016 07:52 PM
  2. H3aTeRzz's Avatar
    Hi BJ,

    i believe MM is the culprit. Here are 3 things to do, the first two, might work, and the last one, should work.

    1. Uninstall Facebook, reinstall.
    2. Enter Recovery and Wipe Cache Partition. No data loss will occur.
    2. Full Factory Reset. ALL DATA LOSS WILL OCCUR, PHONE WILL BE AS NEW. Back up your important data.

    Hope this helps!
    Chris
    04-27-2016 06:59 AM

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