1. AC Question's Avatar
    I had a notification from my phone to install a software update and now I've lost loads of photos, my music library is gone, and who knows what else will be gone on further investigation .
    Have tried going in to the internal and external storage via the phone and my laptop. Can't find anything. With my computer I can't even see the SD info as it comes up with some customised-capability.xml files that don't open. None of the usual folders that I can open.
    Am using Android 6.0.1. Don't know what other info you need
    05-03-2016 03:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? When you connect the phone via USB to your computer, swipe down the notification panel and tap the USB icon--make sure MTP is selected. Now use Windows Explorer to see if the files show up.
    TheChosenDoge likes this.
    05-03-2016 10:27 PM

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