1. onlysublime's Avatar
    So I'm setting up a new phone and am new to Android. I had some photos on a microSD card which I was going to use to add pics to contacts.

    I go to save a pic to a contact and it saves. But minutes later, the picture gets cleared and it's the default background for the contact. Is there some reason it's disappearing? Is it because the picture is located on the microSD card (even though i didn't remove the card)? I would imagine they would take some kind of thumbnail or copy for the contact picture rather than using the microSD card.
    11-02-2016 02:02 AM
  2. B. Diddy's Avatar
    Welcome back! Things like this do tend to be related to the storage location. Try moving the photo to Internal Storage (like in the Pictures directory).
    11-02-2016 11:04 AM
  3. dirtyvu's Avatar
    It's not the microSD card. I transferred the pictures to internal storage and the same problem. The contacts won't save the picture. It will appear to save and display on the contacts properly. But soon thereafter, the image is removed.
    11-03-2016 01:19 AM
  4. B. Diddy's Avatar
    Hmm. Is it a jpg or png file? (Not sure if that would really matter, though.)

    Which phone do you have? See if it happens in Safe Mode.
    11-03-2016 10:04 AM
  5. onlysublime's Avatar
    I have the Moto Pure X Edition. The pics are JPG. How do I boot in safe mode?
    11-05-2016 10:56 PM
  6. B. Diddy's Avatar
    https://motorola-global-portal.custh...p/30,6720,9541

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears.
    11-05-2016 11:50 PM

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