1. tfmeier's Avatar
    Made a phone call from my HTC10 to a number I never called before and an unknown picture appeared on the top part of the dialer where the contact photo usually appears.

    It's a picture I have not taken nor seen in the Photos app before.

    I have received a call from an unknown number today and the same picture appeared again.

    Anyone got a clue why this happened and what to do about it?

    Thanks guys
    01-04-2017 09:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was the number you called a business number or a personal contact? Was the call you received from the unknown number completely unrelated to the first call?
    01-05-2017 06:23 PM
  3. tfmeier's Avatar
    Welcome to Android Central! Was the number you called a business number or a personal contact? Was the call you received from the unknown number completely unrelated to the first call?
    Thanks for the response. I called a business number (landline) and the call I received was from a mobile and completely unrelated to the first call. In fact I found out today that the 3 digits to Tue message bank also displays the same picture... Really weird
    01-06-2017 01:55 AM
  4. B. Diddy's Avatar
    Go to Settings>Storage, tap Cached Data, and clear all cached app data. If that doesn't help, try wiping the system cache partition: https://support.t-mobile.com/docs/DOC-25804
    01-06-2017 11:22 PM
  5. tfmeier's Avatar
    Tried all these options incl wiping the cache partition... Picture still there... May have to resort to a new install which I'm not particularly excited about. Is there any way to trace a picture shown in the phone app back to a file name?
    01-08-2017 06:29 PM
  6. B. Diddy's Avatar
    Can you show us the image, or is it unpleasant or inappropriate? Just wondering if someone here might recognize where it's from.
    01-08-2017 10:40 PM
  7. tfmeier's Avatar
    Not at all. Its actually a pleasant picture but don't want to have to justify to my partner that I don't know this person nor ever received this pix

    01-09-2017 07:58 AM
  8. LeoRex's Avatar
    Are you using a non-standard dialing app? If so, the app may allow for the remote caller to set their own contact pic and that's what you are seeing.
    01-09-2017 08:30 AM
  9. B. Diddy's Avatar
    Uhhhhhh ...
    01-09-2017 10:16 AM
  10. tfmeier's Avatar
    Are you using a non-standard dialing app? If so, the app may allow for the remote caller to set their own contact pic and that's what you are seeing.
    Nope, std app. The call was made to a reputable retailer (landline)
    01-09-2017 03:22 PM

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