1. Kevinaldy's Avatar
    I seem to have lost image quality after syncing to my PC. I understand that the default setting is to not sync in HD; I changed that for the future. Anyway, my bigger concern now is that the photos in my phone seem to be largely diminished in quality too. Is there a way to restore them back to the original quality?
    02-02-2017 08:59 PM
  2. ManiacJoe's Avatar
    Which phone?
    Which version of android?
    Which carrier?
    Which app are you using to sync with the computer?
    Mac or Windows? What version?

    Normally for syncing with the PC, I just connect the phone using the USB cable, drag and drop using Windows File Explorer. No quality loss since the master file is copied byte for byte.
    02-02-2017 11:56 PM
  3. Kevinaldy's Avatar
    Blackberry DTEK60, Android 6.0 (Marshmellow), Rogers Network, Windows 10. I believe I synced using the basic Google syncing service over the cloud, whatever that's called, but not Google Drive. I wanted to use USB and drag and drop, but with Windows 10 I find it very frustrating.
    02-03-2017 02:22 PM
  4. Kevinaldy's Avatar
    I think I've partially solved my problem... I seem to have deleted or reformatted my SD card. Doing so, I guess I'm only accessing the older photos via the cloud and therefore the lower quality versions of them. So now, I think I kind of know the problem, but don't know how/if I can fix it.
    02-03-2017 02:25 PM

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