1. dangerousfen's Avatar
    Please bear with me, I've been with BlackBerry for 9 years and this is my first Android. It's an Idol 4S running 6.1.

    All seems good so far but when I set any ringtone, it sounds great when I set it but when a call comes through its so quiet I can hardly hear it. Especially with a case fitted.

    All other tones, email, sms, , Facebook etc. are fine.

    Is this a known issue or a fault with my device?

    I appreciate your replies.

    03-04-2017 09:36 PM
  2. ManiacJoe's Avatar
    Check your volume settings.
    Ringtones, notifications, etc, all have their own levels in android 6.x.
    03-04-2017 09:43 PM
  3. dangerousfen's Avatar
    The ringtone volume slider is set to max. I've also set it to max from the phone app but it seems that whatever I do makes no difference to the volume when a call comes in.

    When I set the slider to max, the test ring is quite loud, in fact it's the same volume as all other notifications.
    03-05-2017 04:40 AM
  4. dangerousfen's Avatar
    Sorted. It was because of my ringtone length. It was too short and I didn't know that all ringtones are ascending only on this phone.
    03-06-2017 02:25 PM

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