1. Fauzan R's Avatar
    Dear All, i'm using HTC one M8 and Marshmallow installed, in the last view days i almost can't use my youtube because its just too many ads on it.. but thats okay, i can deal with that and futhermore this is not the problems are.
    the big challenges is when i try to play a video, the apps will show ads first and then play a video but the video screen/display is come up with black screen, so ican't see anything, strangely the audio is running well, internet connection is good and stable (fyi. im using external WiFi modem with a reputable provider).
    i had try with different video, and give a same result. i already re-install the apps, but seems not working at all.
    Hope you can suggest me to solve this problems. Thanks!
    03-14-2017 06:37 AM
  2. smvim's Avatar
    ...the big challenges is when i try to play a video, the apps will show ads first and then play a video but the video screen/display is come up with black screen, so ican't see anything, strangely the audio is running well, ...
    Try going into your Settings >> Application manager and locate the Youtube app. Tap the 'Force stop' button then the 'Clear data' button. That will wipe the app's cache and its settings/config files, essentially returning the app to its original state. Now try using the Youtube app again to see if that made any difference.
    03-14-2017 09:35 AM
  3. urbanman2004's Avatar
    Try going into your Settings >> Application manager and locate the Youtube app. Tap the 'Force stop' button then the 'Clear data' button. That will wipe the app's cache and its settings/config files, essentially returning the app to its original state. Now try using the Youtube app again to see if that made any difference.
    Thanks, your advice helped except instead of choosing to "Clear Data" I chose to "Clear Cache" instead.
    02-19-2018 10:46 PM
  4. urbanman2004's Avatar
    So after updating Youtube today on my Android box, the black screen issue came up again. This time I had to choose "Clear Data" in order for me to resolve it.
    02-28-2018 01:18 AM

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