1. scgator's Avatar
    I've got a Droid Maxx 2 and I'm trying to wipe the cache. I get all the way to the Android with the red and no command. Once I get there I hold the volume up button for 10-15 second and while holding that I press and release the power button and nothing happens. Is there an issue with my phone or am I doing something wrong?
    12-07-2017 06:35 PM
  2. Javier P's Avatar
    Welcome to the forums. Try this. On the 'no command' screen hold the power button for 3-5 second and then press and release Volume up. Tell us how it goes.
    Laura Knotek likes this.
    12-07-2017 06:38 PM
  3. scgator's Avatar
    Welcome to the forums. Try this. On the 'no command' screen hold the power button for 3-5 second and then press and release Volume up. Tell us how it goes.
    That did it! Thanks! That's totally different than what I read.
    Javier P likes this.
    12-07-2017 06:53 PM
  4. Javier P's Avatar
    That did it! Thanks! That's totally different than what I read.
    Glad it helped! Yeah, they changed those steps after Marshmallow, I think, but some support pages still keep the old instructions.
    12-07-2017 06:55 PM

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