1. dyuhas's Avatar
    Phone: Samsung J7 Sky Pro
    Android Version: 6.0.1

    When I try to download anything from the Google Play store I get error code: 491. I've tried several solutions that I found on the web but they didn't work.

    Any help?
    04-05-2018 12:06 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on both wi-fi and mobile data? Try going to Settings>Apps, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.
    04-06-2018 12:39 AM
  3. Jeff Lewis4's Avatar
    Welcome to Android Central! Does this happen on both wi-fi and mobile data? Try going to Settings>Apps, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager -- you probably have to tap Menu>Show System to see it. Now try again.
    I have tried this numerous times and still can not down load and install certain apps.
    My error code is 963

    I have gone through the trouble shooting and that does not seem to help either.

    This is a brand new tablet and I am struggling to get it set up.

    Any suggestions?
    05-11-2018 07:21 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Which tablet do you have? Does this happen on different wi-fi networks, or have you only tried your home network?
    05-11-2018 03:56 PM

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