1. chw8022's Avatar
    I can't open the gallery app with all my photographs because it keeps saying that it needs access to device storage, and the next prompt is to '..select permissions in app info to enable...' I tried that and it doesn't lead anywhere except a list of apps that are all mark yes. I've done a factory reset and nothing has changed. Idea
    06-10-2018 11:25 PM
  2. B. Diddy's Avatar
    Go to Settings>Apps​, then select the Gallery app. Is there a Permissions section there?
    06-11-2018 06:59 PM
  3. chw8022's Avatar
    yes it notes no permissions granted. when I touch that section I go to screen headed Gallery, which has contacts and storage switch-on buttons, both are off and will not switch on.
    06-11-2018 08:22 PM
  4. B. Diddy's Avatar
    Does it also happen in Safe Mode? https://motorola-global-portal.custh...p/30,6720,9583

    Also, make sure you're logged into the phone as yourself, and not under a guest profile.
    06-11-2018 10:01 PM
  5. chw8022's Avatar
    thanks for the advice. yes continues to display the location fault in safe mode. I'm going to have to take it to a tech somewhere as I don't really understand how this works - you know, I don't know what I don't know. phone is holding charge well and otherwise functions as intended. thanks for your time.
    B. Diddy likes this.
    06-12-2018 04:12 PM

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