my phone dont update whyy?? is it cuz i have TA: 00000000/00??

[qawsha]

my phone dont want to updated i dont know why all time i try he say processing failed or registering failed i have j5(2016)
Model : SM-J510FN
united Arab Emirates
TRA ID : 0016333/08
TA : 00000000/00
pls help me guuyss

 

[B. Diddy]

Welcome to Android Central! What version of Android is it on right now? According to SamMobile, the highest that variant got was 7.1.1: https://www.sammobile.com/firmwares/galaxy-j5-/SM-J510FN/.

That phone is more than 2 years old, so it's unlikely that it's getting any more official system updates.