1. HelpMe02's Avatar
    Recently I updated my phone to Nougat.

    Sooo while I'm using my phone, suddenly it freezes then it turned into black screen but there is a light. Force reboot is not working or safe mode

    check it out http://imgur.com/a/FgTJ3

    does this happen to you guys?

    sorry for my bad english
    03-22-2017 08:08 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you saying that you're able to force a shutdown from that frozen screen, and then boot into Safe Mode, but the same thing happens?
    03-22-2017 01:39 PM
  3. HelpMe02's Avatar
    No, while using my phone it turned into black screen but the white lights are on as I send the image link.

    Anyways while the lights are on, I waited til the battery drains out then charged it then I able to open normally.
    03-22-2017 05:21 PM
  4. B. Diddy's Avatar
    You can try forcing a shutdown by pressing and holding Power and Vol Down for about 10-15 seconds. If all of the lights go out, wait a few seconds, then try booting up into Safe Mode: https://support.t-mobile.com/docs/DOC-28008
    03-22-2017 08:22 PM

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