1. baronea's Avatar
    I've had my phone since new (samsung S7), I went to try to update my OS (OTA) and it said i'm running modified software. I looked online and someone said rooted phones can't be updated. I know my phone isn't rooted, but I checked to see if my knox sensor was tripped. It shows "1" which means, it was tripped once.

    How does this happen without rooting? and what can I do to correct this so I can receive the newest OS update?
    04-03-2017 09:16 AM
  2. Golfdriver97's Avatar
    Have you downloaded any root only apps?
    04-03-2017 09:48 AM
  3. baronea's Avatar
    Have you downloaded any root only apps?
    I don't believe so?
    04-03-2017 09:51 AM
  4. Golfdriver97's Avatar
    I don't believe so?
    I was only wondering in case there was a poorly coded one that may have attempted to do so.

    Edit: to answer your question, You should be able to flash the stock ROM yourself. Or, if you live close to a Best Buy location, they may have a Samsung center there that might be able to do it for you.
    04-03-2017 10:24 AM
  5. baronea's Avatar
    I was only wondering in case there was a poorly coded one that may have attempted to do so.

    Edit: to answer your question, You should be able to flash the stock ROM yourself. Or, if you live close to a Best Buy location, they may have a Samsung center there that might be able to do it for you.

    Do i need to backup my phone prior to doing this? ie: will it wipe my phone?
    04-03-2017 10:46 AM
  6. Golfdriver97's Avatar
    Do i need to backup my phone prior to doing this? ie: will it wipe my phone?
    Yes it will.
    04-03-2017 02:03 PM

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