Update Problems

Gemma Reeves

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Apr 3, 2017
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I have an LG G5 and was updating to get the new OS. The looping icon is there but I can't reboot or restart my phone. Even if I remove the battery, the loop icon just shows up again as soon as I put back the battery. I think I should reset my phone now but am not sure how to do it correctly. Can someone help me?