1. Michael Moore12's Avatar
    I updated my note 5 and that night I plugged it up to charge. I woke up and saw that it had the VR screen pulled up and the battery was drained down. I hit the clear button and noticed that the charge icon was not lit. Now the phone will not charge unless its powered down and that takes hours to get half charge. Not a charger problem, have 2 both work fine on my wife's phone. Verizon admitted its a software issue but said its not covered by warranty. Wth
    08-06-2017 12:38 AM
  2. L0n3N1nja's Avatar
    Did you try a factory reset? Or did you try clearing the system cache?
    08-06-2017 01:19 AM
  3. Fulani Filot's Avatar
    I updated my note 5 and that night I plugged it up to charge. I woke up and saw that it had the VR screen pulled up and the battery was drained down. I hit the clear button and noticed that the charge icon was not lit. Now the phone will not charge unless its powered down and that takes hours to get half charge. Not a charger problem, have 2 both work fine on my wife's phone. Verizon admitted its a software issue but said its not covered by warranty. Wth
    That's what Verizon said?
    That's why I never by phone's marketed (and thus locked) by phone networks. I prefer the "free" phones that you just pop your SIM into and get phoning with.
    08-06-2017 04:29 AM
  4. Fulani Filot's Avatar
    Did you try a factory reset? Or did you try clearing the system cache?
    Yeah I agree with you on that but in this order of a step doesn't do the trick:
    1. Clearing of system Cache.
    2. Clearing of Dumpstate/Logcat.
    3. Factory reset.
    4. Flash phone (reinstall OS).

    Item #2 is done by dialling *#9900#
    On dialling the last character (#), the menu will launch, then you select "Delete Dumpstate/Logcat" and tap "OK" then immediately restart the phone.
    08-06-2017 04:38 AM

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