1. Kurt Hazelback's Avatar
    As I'm not in the Google ecosystem, I only use a Google account to update apps frequently for security reasons and I always remove that account after updating apps.

    This has always worked in the past but as soon as I update Google Play Services to 11.9.51 or above, I cannot remove the Google account and instead get a message that 'Account is needed by some apps' and that the only way to remove the account is to do a factory reset. This to me is not a particularly informative message and I cannot find any official Google support that addresses this problem. It seems that removing the apps causing this message would be far easier that performing a factory reset.

    Anyway, I perform a factory reset on my Samsung Galaxy S7 running Android 7.0 and create and add a new Google account with all default settings. As soon as the above update installs (and of course a lot of apps, including Maps require the latest GPS), it is again not possible to remove the account. Does anyone have a clue what is going on here? Would love to find out.
    01-31-2018 05:15 PM
  2. rescuejg's Avatar
    Sounds like a Google strangle hold.
    01-31-2018 06:03 PM
  3. gordol's Avatar
    Are you signed into GMail? or Google Maps? Or any other Google service/app on the phone?
    02-01-2018 02:55 PM
  4. Kurt Hazelback's Avatar
    Hi all,
    I finally worked this out to be a Samsung rather than a Google issue.
    It turns out that the culprit is the screen lock on the S7, it somehow depends on the Google account being active. If I remove the screen lock I can remove the Google account and then re-enable the screen lock.
    Will contact Samsung about this (as have others).
    02-01-2018 06:16 PM

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