1. williepabon's Avatar
    Hi!
    I have a Samsung-SM-J727A (Android ver. 7.0). For some unknown reason (really, not provoked!), it went to a system reset. After going through the restore process (most of the apps and settings were successfully restored and working), there are a number of apps that refuse to function. I've tried reinstalling them, rebooting the phone, with no success. Apart from this problem, the phone seems to be working fine after the restore process. Please, advice any steps to take towards the solution of this problem. Thanks. wp
    06-08-2019 08:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which apps? Are you getting error messages when you try to open them? Were any of those apps "Moved to SD"?
    06-08-2019 02:03 PM
  3. williepabon's Avatar
    B. Diddy
    Thanks for answering! The message in all of the apps is: <application> has stopped. Then, Restart app. Then, when I restart it the message is <application> keeps stopping. Close app. This problem occurs among others in home automation apps like Amazon Alexa, Kevo, Lutron. I also experience the problem with Amazon Shopping, Amazon Kindle, the Gmail app, XE Currency app, LabCorpPatient app, etc. I haven't tested the problem in all my apps. The message occurs when I try to open them. None of the apps reside on SD card. All are in internal storage, I understand. Thanks for any help you provide.
    06-08-2019 05:15 PM
  4. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-30305
    06-08-2019 09:13 PM
  5. williepabon's Avatar
    B. Diddy:

    Thanks for the suggestion above. Tried it (wiping the cache), but it didn't solve the problem. So I'm still open for suggestions. Thanks again.
    06-10-2019 01:54 PM
  6. B. Diddy's Avatar
    Try reinstalling the firmware, using either Smart Switch (SmartSwitch: Install & update or replace firmware) or Odin (http://forums.androidcentral.com/amb...interface.html).
    mustang7757 likes this.
    06-10-2019 07:30 PM
  7. mustang7757's Avatar
    I agree with you B.diddy
    B. Diddy likes this.
    06-10-2019 07:31 PM
  8. williepabon's Avatar
    B. Diddy:

    Thanks for answering. I read your suggestion, but I took it with some trepidation. Reason being: (1) I am not familiar enough with the Android OS to feel comfortable playing with the internals of the OS (I assume the firmware has to do with the OS kernel), (2) the applications you suggest to reinstall the firmware are unknown to me, (3) the problem occurs on the only phone I have. If I ruin it because of an ignorant mistake, I'm %$&#. If there are other alternatives to investigate the problem to look for a solution, I would try them first. Otherwise, I would need to be tutored to do this thing, if this is possible. I have both Windows and Linux machines to install the apps if there is no choice to avoid the re-installation of the firmware. Thanks again.
    06-11-2019 02:00 PM
  9. B. Diddy's Avatar
    Did you already try booting into Safe Mode? If the problem goes away in Safe Mode, that means some app you installed is causing the instablity: https://support.t-mobile.com/docs/DOC-30290
    06-11-2019 06:33 PM
  10. williepabon's Avatar
    B. Diddy:

    Sorry for my lack of understanding. I was able to put the phone in Safe Mode and after booting, the majority of the apps are disabled. The ones that are not, some work OK and others exhibit the problem that I explained at the beginning. For example, Google chrome works but Gmail doesn't. DirectTV and myATT don't work either, but Google Play music works. Please advise any tests I should do to troubleshoot the phone while on safe mode. Thanks.
    06-11-2019 08:50 PM
  11. B. Diddy's Avatar
    Right, so Safe Mode temporarily disables any 3rd party app that wasn't preinstalled on the phone. This helps you narrow down if a problem is due to something you installed or due to the system. The fact that some preinstalled apps like Gmail are still having problems in Safe Mode still suggests a problem with the firmware. Sorry, but the only other next step I can suggest at this time would be to reinstall the firmware, as previously suggested.
    06-12-2019 03:06 AM
  12. williepabon's Avatar
    B. Diddy:

    OK. Per your comments, I will have to enter into unknown territory. Before I do this, let me ask: Will the apps suggested to update the firmware work the same for phones that are connected either to ATT or T-Mobile? Mine is connected to ATT. After reading about the apps, it seems to me that SmartSwitch is easier to understand, but you know better. I will follow your advise. As I told you before, I need to do this the safest way possible. Later, I will ask you some specifics about the SmartSwitch app. Thank you for your patience.
    06-12-2019 01:29 PM
  13. B. Diddy's Avatar
    To be honest, I've never had to use Smart Switch myself, since I haven't had a Samsung phone. Just make sure you back up all of your important data first.
    06-12-2019 08:13 PM
  14. williepabon's Avatar
    B. Diddy:

    I installed the latest version of SmartSwitch (on the pc and on the phone) and with it, I was able to do a complete backup of my phone, but the only option that I get for emergency recovery of the software is using a recovery code, which I don't know what it is. If somebody in this forum would know about this and could help to solve this problem, will be greatly appreciated. Thanks.
    06-14-2019 01:01 PM
  15. mustang7757's Avatar
    Emergency software bring u to the latest of your version , you should also go in settings of smartswitch and go preference check software update that will it will let you know when ones available
    B. Diddy:

    I installed the latest version of SmartSwitch (on the pc and on the phone) and with it, I was able to do a complete backup of my phone, but the only option that I get for emergency recovery of the software is using a recovery code, which I don't know what it is. If somebody in this forum would know about this and could help to solve this problem, will be greatly appreciated. Thanks.
    06-14-2019 01:24 PM
  16. williepabon's Avatar
    mustang7757:

    Thanks for answering. The SmartSwitch Preferences (no settings) show a tab for Software Update, but it doesn't tell you if there is any available. On the other hand, it seems that my Android system is at fault. I would like to have a way to re-install the existing version again. Just want to know how to do it. wp
    06-14-2019 01:42 PM
  17. mustang7757's Avatar
    mustang7757:

    Thanks for answering. The SmartSwitch Preferences (no settings) show a tab for Software Update, but it doesn't tell you if there is any available. On the other hand, it seems that my Android system is at fault. I would like to have a way to re-install the existing version again. Just want to know how to do it. wp
    Your welcome!
    In smartswitch preference I circled what needs to be checked A number of apps stopped working after phone reset-20190614_151729.jpeg
    06-14-2019 02:18 PM
  18. mustang7757's Avatar
    Also try to initiate software recovery if that dont work , you need to flash through Odin.
    06-14-2019 02:19 PM
  19. mustang7757's Avatar

    If you want to get familiar with Odin
    06-14-2019 02:20 PM
  20. williepabon's Avatar
    mustang7757:

    Thank you very much for the information. Yes, I put the check mark on the Software Pre-Download. What I couldn't make it work is the emergency software recovery. As I said before, it keeps asking for a recovery code. As I gather from the video about Odin, it's going to take a while to be familiar with it, to re-install the firmware. Thanks again for the help. wp
    06-14-2019 03:32 PM
  21. mustang7757's Avatar
    Your welcome, if you need further assistance I'll try help you through it, but first get familiar with Odin
    mustang7757:

    Thank you very much for the information. Yes, I put the check mark on the Software Pre-Download. What I couldn't make it work is the emergency software recovery. As I said before, it keeps asking for a recovery code. As I gather from the video about Odin, it's going to take a while to be familiar with it, to re-install the firmware. Thanks again for the help. wp
    06-14-2019 04:00 PM

Similar Threads

  1. Why is my phone stuck on lockscreen?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-08-2019, 07:53 PM
  2. phone's front camera is not working
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-08-2019, 07:52 PM
  3. Video from phone (galaxy 8splus) won’t play on laptop with my indies 7
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-08-2019, 02:12 PM
  4. What triggers the camera app to open by itself?
    By sandeep2120 in forum Xiaomi Android Phones
    Replies: 0
    Last Post: 06-08-2019, 04:50 AM
  5. Help ID Samsung phone
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 06-07-2019, 07:58 PM
LINK TO POST COPIED TO CLIPBOARD