1. Chuck_IV's Avatar
    So I have an s9+ on Verizon. I know Verizon screws us with disabling Samsung cloud backups in the hope you will over pay for their cloud, so I looked at Google drive.

    I pay for the 100gb plan and set everything up in the app to back up my phone. However, Google Drive just won't back anything up except photos/videos. It tells me my phone isn't backed up and when I check the backup setting(all of which are turned on), all of the other categories besides photos/videos(which is being done by Google Photos) like App data, call history and so on all always say "Waiting to Backup".

    My phone is on wifi and has sat idle charging overnight for 4 days but no backups. I have no idea how to get this phone backed up without using the Verizon junk.

    One other note, I noticed Google Photos isn't recognizing my extra space I pay for. It still says I have 15gb of 19gb available but I really have 104gb available(Google Drive sees the 104gb).

    I'm just getting back into Android(had a Note 4, before going to an iphone) so I'm a bit rusty.
    03-31-2018 10:13 AM
  2. Chuck_IV's Avatar
    So I have an s9+ on Verizon. I know Verizon screws us with disabling Samsung cloud backups in the hope you will over pay for their cloud, so I looked at Google drive.

    I pay for the 100gb plan and set everything up in the app to back up my phone. However, Google Drive just won't back anything up except photos/videos. It tells me my phone isn't backed up and when I check the backup setting(all of which are turned on), all of the other categories besides photos/videos(which is being done by Google Photos) like App data, call history and so on all always say "Waiting to Backup".

    My phone is on wifi and has sat idle charging overnight for 4 days but no backups. I have no idea how to get this phone backed up without using the Verizon junk.

    One other note, I noticed Google Photos isn't recognizing my extra space I pay for. It still says I have 15gb of 19gb available but I really have 104gb available(Google Drive sees the 104gb).

    I'm just getting back into Android(had a Note 4, before going to an iphone) so I'm a bit rusty.
    As a followup, it turned out to be because I had the phone in "Mid" power saving mode. I'm guessing the mode would turn off wifi when Google Drive needed it.

    After turning off any power saving modes and letting it sit on the charger overnight, it finally worked.
    04-01-2018 11:35 AM

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