1. rackabello's Avatar
    I have a Nokia 3 updated to Android Oreo (8.0.0), and have experienced some issues with the SD card. I had been using an SD card as internal storage, but as it was an old card and would occasionally cause issues, I decided to replace it. I got a 128gb card and formatted that as portable instead.
    Since then, though, a lot of apps can't access it. Audible doesn't provide an option to save books to the SD as it has before, VLC doesn't see any of the media files, and same with some other music apps. File managers other than 'Files' can't browse it either. The Google Play Music app is the only one that seems to work.

    Anyone know what's causing the issue and how to resolve it?
    10-10-2018 05:38 AM
  2. Rukbat's Avatar
    The apps not being able to save to the SD card - they weren't written to give you the option to save to the SD card.

    VLC and other apps should see the media on it if you're restarted the phone since you copied files to it.

    Some file managers see the filesystem as it is - and the external card is usually /mnt/extSdCard. So you have to get to / first, then look for mnt.
    10-10-2018 02:58 PM
  3. rackabello's Avatar
    I've attached a screenshot of what the file manager shows, it's root/storage/336-6430, not mnt/extSdCard. Is that okay? It shows the SD card and capacity/use but that's what happens when I click it to browse.

    VLC shows the same directory, but it's just perpetually loading when I open it. Another music player let's me use 'files' to browse, but when I go to play anything it says it's a protected file or something like that.

    With Audible, I'm pretty sure I've been able to select SD card storage before, and looking it up shows the option you can select.

    I have rebooted it since changing storage, and since moving files.
    Attached Thumbnails Why can't most apps access my SD card?-screenshot_20181010-225314.png  
    10-10-2018 05:06 PM
  4. methodman89's Avatar
    Take out the SD card and try to read it in a pc. What do you see? While it is out, try using a 32 or 64 SD card. What is the outcome?
    10-12-2018 08:34 AM
  5. rackabello's Avatar
    Take out the SD card and try to read it in a pc. What do you see? While it is out, try using a 32 or 64 SD card. What is the outcome?
    It's fine in a PC. Just looked at the format though and it seems to be exFAT, could that be the issue? Maybe formatting to FAT32 would solve it? I'll try that now anyway and let you know.
    I probably should have thought of that to start with! Because Android gave the option to use as portable I assumed the format was correct.
    I tried my 64gb card in it, and Audible, VLC, and File Manager all see it, so it's definitely to do with the card.
    10-12-2018 09:11 AM
  6. methodman89's Avatar
    Good to hear.
    10-12-2018 09:15 AM
  7. rackabello's Avatar
    Good to hear.
    Yep, that's done it. Now all apps can access my SD card properly, thanks for the suggestions to try those things, probably wouldn't have figured it out otherwise!
    10-12-2018 12:24 PM

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