1. FrugoFruit90's Avatar
    Hi everyone!

    Description of the problem:
    1) Often my screen would stop responding to my commands (regardless of the app, though I think the more open apps I have, the more likely this is to happen). The phone itself doesn't stop working, e.g. I am still being called, or can hear the music from Spotify. Only way to fix this is to lock and unlock the phone, sometimes this only helps for a few seconds and I have to repeat the operation. Restarting the device does not seem to change anything.

    2) (perhaps related to 1) I can't install my wireless update! I get the message, that the udpate has been downloaded, but when I click "Install now" nothing happens for a few seconds, then the udpate window simply closes. Ironically, the update desciption says: "Release date: 2019-03-29, 1. Optimized touch insensitive problem"

    Any idea for a fix that is not factory reset?
    Best
    08-08-2019 08:47 AM
  2. Rukbat's Avatar
    The update is probably what you need.

    But have you ever thought of just closing apps you aren't using, instead of leaving them all running in the background - since that seems to make the problem worse?

    Or turning the phone off for a few minutes, then turning it on and, before doing anything else, trying to update it?

    (One problem with an uncommon phone, and Ulephone isn't that common, is that there's not a lot of information about it.)
    FrugoFruit90 likes this.
    08-08-2019 12:09 PM
  3. FrugoFruit90's Avatar
    Thanks for taking the time to respond @Rukbat!
    Having many apps on does make it worse, but the problem happens sometimes even with all apps turned off (like in the experiment below, I actually had to lock&unlock the phone immediately after turning it on).
    I tried turning it off for 10 minutes and going straight for the update button after turning it on, but to no avail
    I guess the next step is to contact the producer's support?
    08-12-2019 09:23 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! How often does the freezing happen? If it's pretty frequently, then see if it happens in Safe Mode. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    08-13-2019 01:43 AM
  5. FrugoFruit90's Avatar
    Thanks @B. Diddy that was an excellent counsel! It is less frequent but still persisting in safe mode, so I guess I have to try the factory reset and send it back to the producer if this does not help...
    B. Diddy likes this.
    08-21-2019 09:46 AM

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