Hilton app not going to log in screen

[rhlongo]

Android S20 - when I hit the "Sign In" button on the app to go to the sign in screen it just spins and says "please wait". not a password or sign in issue for I can go on the website and log in. started a couple of weeks ago with the last update. App worked fine before update

 

[B. Diddy]

Welcome to Android Central! Try going to Settings>Apps, then selecting Hilton, then Storage, then Clear Cache/Clear Data, and Force Stop. Now open again and try to sign in.

 

[mustang7757]

If still issue contact the Dev

 

[Carlos Carranza]

Android S20 - when I hit the "Sign In" button on the app to go to the sign in screen it just spins and says "please wait". not a password or sign in issue for I can go on the website and log in. started a couple of weeks ago with the last update. App worked fine before update

I am having the same issue with my S21 ultra. I followed the advice (Settings>Apps, then selecting Hilton, then Storage, then Clear Cache/Clear Data, and Force Stop. Now open again and try to sign in) but it still wont work. I have even un installed the app but I keep getting the please wait spin thing.

 

[B. Diddy]

Welcome to Android Central! Are you using a VPN? If so, try turning that off.

 

[Carlos Carranza]

No VPN.

 

[B. Diddy]

Do you have any other devices that you can test the app on?

 

[WalterBRZ]

I have tested it on my iPad Pro IOS system and the app works. My Samsung note 20 Ultra stopped working Feb of this year. Same issues as noted above, and same resets were done as noted, to no avail. I did a Hilton chat and they advised me to email Hilton tech support at this email address which I did today - awaiting a reply

hrcc_hd_wh_poc@hilton.com

 

[B. Diddy]

Welcome to Android Central, and thanks for sharing the Hilton support email!

 

[WalterBRZ]

Update! Never heard back from Hilton, but my Samsung note 20 did an upgrade last night, decided to try the Hilton app on it and it works! Thank goodness. Hope the same for anyone else having the issues noted above.

 

[mustang7757]

Update! Never heard back from Hilton, but my Samsung note 20 did an upgrade last night, decided to try the Hilton app on it and it works! Thank goodness. Hope the same for anyone else having the issues noted above.

Glad to hear that.

 

[WalterBRZ]

In case it happens again, and anyone needs this, reply from Hilton:

The IT team said they had the same issue and the below steps help fix this issue.

1. After getting the error in the app immediately force quit the app
2. Launch web browser and go to hilton.com and login there
3. Once logged in on the mobile web browser relaunch the app and try to login again

 

[B. Diddy]

In case it happens again, and anyone needs this, reply from Hilton:

The IT team said they had the same issue and the below steps help fix this issue.

1. After getting the error in the app immediately force quit the app
2. Launch web browser and go to hilton.com and login there
3. Once logged in on the mobile web browser relaunch the app and try to login again

Thanks for sharing this!

 

[fingerbreaker]

In case it happens again, and anyone needs this, reply from Hilton:

The IT team said they had the same issue and the below steps help fix this issue.

1. After getting the error in the app immediately force quit the app
2. Launch web browser and go to hilton.com and login there
3. Once logged in on the mobile web browser relaunch the app and try to login again

These steps did not work for me. I will say that I did not adhere to the "immediately" requirement because before I found this information, I force quit the app several times, cleared storage and cache, uninstalled and reinstalled the app, rebooted my phone, etc. all several times. It's amazing to me that after completely installing and reinstalling that it could still be in this state.

 

[B. Diddy]

Welcome to Android Central! Are you using a VPN? Does the same thing happen on both wi-fi and mobile data?

 

[mustang7757]

In case it happens again, and anyone needs this, reply from Hilton:

The IT team said they had the same issue and the below steps help fix this issue.

1. After getting the error in the app immediately force quit the app
2. Launch web browser and go to hilton.com and login there
3. Once logged in on the mobile web browser relaunch the app and try to login again

Same device as OP?

Try a different version from yours if this is the app

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