1. shmutt1980's Avatar
    The SKYPE app has me so frustrated with its latest update, not allowing you to change the notification tones for incoming calls and IM's.... I have been e-mailing their customer service in regards to this and has got me NOWHERE! so.... I am going to post the messages here, any insight would be most helpful!!

    --- Original Message ---
    From: (REMOVED)
    Received: 7/21/11 8:11:50 AM GMT+08:00
    To: "contactus@skype.net" <contactus@skype.net>
    There is a problem with your latest instructions on how to add personalized incoming notification tones/ringtones in your newest version on Skype for android. Version
    These instructions you have posted on your help section no longer work.
    ALSO as I tried, it seems you can no longer do this (changing the incoming notification ringtone) at all.
    (you also spelled personalized incorrectly on your site) https://support.skype.com/en-us/faq/...tPage=false#15

    As I cannot change this notification, I cannot hear a skype call come through (being as the default tone is really quiet). Any help on this would be most appreciated!!

    Skype ID - (REMOVED)
    Can I use personalised ringtones and avatars on the Android application?
    Yes, you can select from ringtones that are already pre-loaded onto the phone or stored in your music library. To set a personalised ringtone:
    6. Sign in to Skype.
    7. Go to the Profile tab.
    8. Press the phone's Menu button.
    9. Select Settings.
    10. Select Notification ringtone and select your ringtone.
    From: Skype Customer Service [mailto:en_support@skype.net]
    Sent: Wednesday, July 20, 2011 8:29 PM
    To: Shawn
    Subject: Re: <<#1210305-1865754#>>

    Hello Shawn,

    Thank you for contacting Skype Customer Service.
    We understand your concern regarding notification in your application. We'll do our best to help you with this matter.
    To help you resolve the issue, please follow these steps to change the notification in your Skype application.

    1.To start, double-click the Skype icon on your desktop or system tray, or find it under Skype in your Start menu.
    2.Log in. You can do this by typing in your username and password. Click "Sign in."
    3.Open the options menu. Click "Tools" at the top of the window and then click "Options."
    4.Click the "Notifications" icon on the left. It looks like a red flag.
    5.Select your online notification preference. If you want to be alerted when a contact comes online, click the box so an X appears next to "Comes Online."
    6.While you are here, you can set up additional notification preferences. Check the boxes next to the events you want to be notified about and uncheck the events you're not interested in. Click "Save."

    We hope you found this answer helpful. Should you need any further assistance or have additional questions please do not hesitate to contact us again.

    Best regards,

    Rufina A.
    Skype Customer Service

    From: Shawn
    Received: 7/21/11 11:05:48 PM GMT+08:00
    To: Skype Customer Service <en_support@skype.net>
    Subject: RE: <<#1210305-1865754#>>

    If you actually read the e-mail I sent you would notice that this is NOT for a DESKTOP.

    There is a problem with your latest instructions on how to add personalized incoming notification tones/ringtones in your newest version on Skype for ANDROID.

    From: Skype Customer Service [mailto:en_support@skype.net]
    Sent: Thursday, July 21, 2011 12:01 PM
    To: Shawn
    Subject: Re: RE: <<#1210305-1865754#>>

    Hello Shawn,

    Thank you for your reply.

    We understand your concerns regarding personalizing your ringtone and avatar on the new version of Skype on Android. We are willing to assist you regarding this matter.

    To help us troubleshoot the issue, please provide us with the following information:
    • What device are you using?
    • What version of the Android operating system are you using?
    • What version of the Skype application are you using?
    • What is your screen resolution? You can find this information in your phone's user manual.

    We look forward to your response, so we can assist you further.
    Best regards,

    Margaret D.
    Skype Customer Service


    Thanks for getting back,

    My concern is on choosing the notification tone for incoming calls and incoming messages for Skype on android, not avatars. This WAS available on the previous version of Skype for android, after the update, it is no longer available (from what I can see). Please read my original e-mail.

    Device – LG Optimus
    Android version 2.2.1 (NOT ROOTED)
    Skype version I had listed in the first e-mail - Version
    Screen resolution (shouldn’t be a concern for my issue) 320-by-480-pixel resolution


    From: Skype Customer Service [mailto:en_support@skype.net]
    Sent: Thursday, July 21, 2011 12:55 PM
    To: Shawn
    Subject: Re: RE: RE: <<#1210305-1865754#>>

    Hello Shawn,

    Thank you for your reply.

    We understand that you wish to change the ringtone on your Android. We are more than willing to assist you with this.
    We would like to suggest that you uninstall and install the application on your android device. Then try to set up your ringtone again.
    Should any further issues arise, please feel free to contact us again.

    Best regards,

    Karina A.
    Skype Customer Service


    ….you don’t understand

    PLEASE FORWARD THIS MESSAGE to your android development team!!!!

    07-21-2011 02:01 PM
  2. shmutt1980's Avatar
    and here you have it.......

    Hello Shawn,

    Thank you for your reply.

    We are sorry to hear that you are still unable to set the ringtone on your device. We will look into this further.
    We reviewed the details you have provided and we would like to inform you that you can no longer be able to select a ringtone for the latest version of Skype on your Android device.
    In this regard, we have forwarded your message on to our development team, who will consider it for future releases. Thanks very much for your input.
    If you are unable to hear the default ringtone on your Android device, please try to uninstall and reinstall the Skype application.

    To uninstall Skype for Android:

    From the phone's home screen, navigate to Settings > Applications > Manage applications, select Skype and then select Uninstall.

    Should you need more assistance, feel free to contact us again.

    Best regards,

    Pedrito R.
    Skype Customer Service
    07-21-2011 02:20 PM
  3. MickSu's Avatar
    Was this issue resolved or just left with the development team of Skype. I have a Samsung S3 LTE with Skype installed and have the same issue. The notification ringtone is like a ghost whisper.
    06-26-2013 04:22 AM
  4. OG PVP's Avatar
    and 4 years later, we still cannot change the sounds. wtf skype dev team, for real?
    06-04-2015 02:16 PM
  5. garisa's Avatar
    And five years later the issue still hasn't been resolved.
    12-09-2016 04:14 PM