1. AC Question's Avatar
    I have a Samsung Galaxy III. When I share a video on instagram, it shows the first frame, then the image turns all white, while the audio keeps playing normally. That's when uploading videos that I took with a different app. When using the instagram camera tool, the audio also comes out distorted. Just uninstalled and re-installed the app and the problem is still here.
    Any solution?.. thanks..
    04-23-2015 09:30 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are those videos you're sharing saved to the SD card or Internal Storage? If SD, then there might be an issue with the SD card--try using Internal Storage to save the video, and then upload them from there.
    04-23-2015 11:41 AM
  3. shanigruman's Avatar
    Hi, thanks for answering.
    I looked and the video is stored on the phone itself, so it's not an SD card issue.
    04-23-2015 02:53 PM
  4. B. Diddy's Avatar
    And does the video play normally on other media apps?

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    04-23-2015 09:06 PM
  5. shanigruman's Avatar
    yes it does.. well I don't really watch videos with my phone, but I don't remember having problems other than what I believe had to do with the internet connection. Nothing like what happens now with instagram
    04-24-2015 04:00 PM
  6. B. Diddy's Avatar
    Right--I'm just trying to figure out if the problem lies with the actual video file.
    04-24-2015 04:28 PM
  7. shanigruman's Avatar
    It occured with various files. Some I had just filmed using the instagram app, some were videos I took with the regular camera and tried to share on instagram, and one was several videos I merged into one using a different app and then tried to post on instagram.
    The videos never upload correctly. Last time I tried (the one with the merged videos) just the image was missing and the audio was fine. When I think about it, I did upload a couple in which the image was fine and the audio was missing, and on other times the audio was messed up (in which case I erased it) - that was when using instagram directly.
    04-27-2015 04:50 PM
  8. B. Diddy's Avatar
    The reviews on Google Play Store suggest that it might be an issue with the app. Try emailing their support team: android-support@instagram.com
    04-27-2015 06:46 PM
  9. shanigruman's Avatar
    ok.. thanks
    04-29-2015 05:38 AM
  10. B. Diddy's Avatar
    The OP did uninstall the app and reinstall it, so that typically deletes the cache and data in itself. But it wouldn't hurt to try.
    04-29-2015 10:38 AM
  11. nareshwhoelse's Avatar
    DITTO problem...
    any solutions till now?
    08-25-2015 07:21 AM
  12. SAGAR1573's Avatar
    Hi. If there is no sd card in mobile than also we facing same problems than what can i do... Please help
    04-08-2018 10:03 AM
  13. B. Diddy's Avatar
    My suggestion above was to contact the Instagram developer (assuming you have already tried everything else mentioned in this thread).
    04-08-2018 12:41 PM

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