1. neil154's Avatar
    My Verzion S5 is running Lollipop and the NFL Mobile app will not start. I have uninstalled\reinstalled, clear cache etc with no positive results.

    Does anyone know how to fix, since the season is about to start?

    If you have an S5 with Lollipop please let me know if your NFL Mobile app is working
    09-01-2015 02:32 PM
  2. B. Diddy's Avatar
    Do you get an error message, or does it just dump you back to the homescreen? Is the app fully updated?
    09-01-2015 07:45 PM
  3. neil154's Avatar
    I get no error message and it just dumps me back to the home screen. I have confirmed that I am running the latest version
    09-01-2015 08:01 PM
  4. B. Diddy's Avatar
    Did you also clear the app data from NFL Mobile in the App Manager?
    09-01-2015 11:50 PM
  5. neil154's Avatar
    Yes, I also cleared cache
    09-02-2015 08:43 AM
  6. AmyBabe's Avatar
    Try unistalling the app and restaring the phone.
    09-02-2015 10:10 AM
  7. neil154's Avatar
    uninstalled and restarted several times.
    09-02-2015 10:15 AM
  8. B. Diddy's Avatar
    Since NFL Mobile is a preinstalled app, see if you can run it in Safe Mode, which should disable all other 3rd party apps that you installed. If the problem goes away, then something you installed is interfering: https://support.t-mobile.com/docs/DOC-10696
    09-02-2015 11:33 AM
  9. neil154's Avatar
    Thanks for the suggestion, it was a good idea. Unfortunately in safe mode the NFL Mobile app had the exact same problem.
    09-02-2015 11:59 AM
  10. B. Diddy's Avatar
    Although it might be useless, try emailing their support: mobilecs@nflhelp.com
    09-02-2015 02:46 PM
  11. neil154's Avatar
    I appreciate your suggestion and I emailed them yesterday and I got some response which seems to say that they know that some people are having a problem but they do not know why.
    B. Diddy likes this.
    09-02-2015 03:03 PM

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