1. AC Question's Avatar
    when i try to install an app it won;t let me proceed
    11-28-2015 03:26 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which device? Are you trying to install from Google Play Store?
    11-28-2015 04:00 PM
  3. warp 1's Avatar
    I have a blu dash 5.0+ that I believe is running android 4.4.2 and I can't install hangouts it will only download to a certain amount the ask to install again. Why is this happening and what can I do. Someone please explain and help me.

    Posted via the Android Central App
    11-28-2015 04:07 PM
  4. B. Diddy's Avatar
    And are you trying to install from Google Play Store? Does this happen on both wi-fi and mobile data?

    Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.

    If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.
    11-28-2015 05:33 PM
  5. warp 1's Avatar
    Nope it doesn't work hangouts will download only 15.50 mb then go to installing then back to install also in apps it says not installed but it is there

    Posted via the Android Central App
    11-28-2015 06:08 PM
  6. B. Diddy's Avatar
    Sorry, but I just need it to be clear--this is on Google Play Store, and you've tried all of the things I mentioned?
    11-28-2015 08:59 PM
  7. warp 1's Avatar
    Hey you are back that was quick thanks and yes from the play store I have done exactly what you wrote and have the same results. Only 15.50 mb out of 24+ mb then installing then back to install also I have over 600mb worth of internal memory open so that should not be the issue

    Posted via the Android Central App
    11-28-2015 09:05 PM
  8. B. Diddy's Avatar
    Do you already have Hangouts preinstalled, and it's updating to a newer version? Or did the phone not have Hangouts to begin with?

    Do you have the same problem installing other apps?
    11-28-2015 10:20 PM
  9. warp 1's Avatar
    No the phone didn't have hangouts, funny though the hangouts dialer went in just not the hangouts text and video but I was able to put tango on it that works fine. but it did the same thing with oovoo it would not install oovoo

    Posted via the Android Central App
    11-28-2015 10:32 PM
  10. B. Diddy's Avatar
    Strange. Perhaps there's an issue with the phone's firmware.
    11-29-2015 12:17 PM
  11. warp 1's Avatar
    So what do you think I should do because I can't use the hangouts dialer without the hangouts text/video app there has to be some kind of way ?

    Posted via the Android Central App
    11-29-2015 12:26 PM
  12. B. Diddy's Avatar
    Go to Settings>Apps>All and select Google Play Services. What version is it? The latest should be 8.3.01.
    11-29-2015 07:17 PM
  13. warp 1's Avatar
    Yes that's it just like you wrote version 8.3.01 ( total 107mb / app 48.02mb / SD card app 0.00b / data 58.72mb /SD card data 288kb / cache 54.76kb

    Posted via the Android Central App
    11-29-2015 07:28 PM
  14. B. Diddy's Avatar
    Sorry, running out of ideas. Does this happen on both wi-fi and mobile data?
    11-30-2015 10:56 AM
  15. warp 1's Avatar
    Yes it will only get to 15.50mb then do the same thing over again on phone data and wifi . this makes no sense I don't understand it. If anyone out there knowns why this is happening please tell me.
    11-30-2015 12:34 PM
  16. One1djack's Avatar
    I had the same issue with Space Marshalls game. It would download and it would not install. I would get an error that it could not install. I had plenty of space, cleared out google play cache, disconnected and reconnected my google account as well as hard-booted my phone. Nothing would work. I was never able to resolve it. Samsung Galaxy S5.
    11-30-2015 02:03 PM
  17. B. Diddy's Avatar
    Sorry, one last stab at this. I want to be sure--you cleared the cache/data from the Download Manager as well, right? I know that you said you had tried all of my suggestions, but sometimes the Download Manager suggestion gets skimmed over ...
    11-30-2015 02:17 PM
  18. warp 1's Avatar
    Yup cleared the download cache too nothing works. And I don't know why I can't stand it at least knowing why it won't install would put me at ease I hate leaving something unfinished.

    Posted via the Android Central App
    11-30-2015 04:35 PM

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