This worked for me.
Thanks for contacting Google Support.
You can manually prompt an account sync by doing the following:
Go to Settings.
Under the "Accounts" section, touch Google.
Touch the Menu icon (three vertical boxes) on the top right, then touch Sync now.
If this doesn't work initially, you can go through these steps to force a successful sync. You may also try manually syncing again between each of these steps, to verify whether they've worked.
Step 1: Verify your data connection.
Open a browser on your device and attempt to navigate to a website (such as news.google.com).
If the page doesn't load, the sync issue may be occurring because your device simply can't connect to the internet at all. If so, just reply to this email, and we can try troubleshooting your device's connectivity.
Step 2: Force an account sync using the date settings.
Navigate to Settings.
Scroll down to System and touch Date & time.
If the phone has the following options, uncheck them:
Automatic Time Zone
Automatic Time Updates
Manually change the date and time, so that they are incorrect.
Touch the Home Screen button.
Go back to the Date & time settings.
Manually change the date and time, so that they are correct.
Re-check the boxes for Automatic Time Zone and Automatic Time Updates
Step 3 (Phones Only): Force an account sync using the dialer app.
Open the dialer app.
Touch the keypad icon.
Dial *#*# checkin #*#* (literally: *#*#2432546*#*#)
Touch the green phone icon.
If successful, an alert notification will appear in the notification bar a few seconds later. This notification will say whether the phone was able to check in.
Step 4: Clear Storage cache and clear "Contacts storage" data.
If you have saved new contacts since the last time you were able to sync their phones, you can back up their contacts before clearing your contacts storage.
Open the Contacts app.
Touch the Menu icon (three vertical boxes).
Touch Import/Export.
Touch Export to save the current contact list.
Touch OK.
Later, to restore the contacts from storage, go back to the Contacts app and touch Import/Export > Import from storage > OK.
After backing up contacts, proceed with clearing the contacts storage and cache.
Go to Settings.
Under the "Device" section, touch Storage.
Touch Cached data, then touch OK to confirm.
Go back to Settings, and, under the "Device" section, touch Apps.
Swipe from right to left to get to the "All" app section.
Scroll down and touch Contacts Storage.
Touch Clear data, then touch OK to confirm.
Step 5: Uncheck "Sound Search for Google Play."
Go to Settings
Under the "Accounts" section, touch Google.
Touch the Gmail/Google account that's experiencing the sync error.
Uncheck the box for Sound Search for Google Play.
"Sound Search for Google Play" may not be on the list. If it's not, skip to the next step.
Touch the Menu icon (three vertical boxes) on the top right, then touch Sync now.
Step 6: Remove and re-add Google account.
You may need to remove the account, and add it again. To do so, follow the instructions on this page.
Step 7: Try to log in from other places and try to sync again later.
If possible, try syncing from a different location or Wi-Fi network. It may also be possible that there is a temporary issue with the account sync services, and you should try syncing again later.
Regards,
Google Support Team
03-29-2016 04:59 PM