I've been using whatsapp on a samsung gs5. I'm in the process of moving over to a samsung gs7. (I have already registered the new sim card.) I backed up whatsapp on the old phone using google drive. The backup completed without any error. Then I opened whatsapp on the new phone and verified the number. I understood whatsapp was supposed to automatically restore the chats and media from google drive, but that didn't happen. Whatsapp created a new database and I started receiving messages right away. I copied the entire whatsapp folder off the old phone, backed up the new folder and moved the old folder into place. Whatsapp did not load it. None of the chats or media were visible. I was going to deinstall and reinstall whatsapp, but it's pre-installed on my phone so I can't do that. Is there a way to restore the chats and media from the old phone onto the new phone, preferably preserving the new chats and media? I emailed whatsapp support, but they take forever to respond so I'm trying here.