1. Geosch's Avatar
    Without warning, all my wife's contacts disappeared. ATT was no help, so she turned to me.

    Most of her contact info comes from her mail service - Hotmail. But Contacts no longer allows you to directly download the contact info from Hotmail.
    So, I went into Google Contacts, and imported the contact information to there - no problem. I then synced the phone's Contacts with Google Contacts and some information was shared - everything except for the phone numbers!

    I would appreciate any comments/suggestions on how to proceed - thanks, g
    05-15-2016 09:17 PM
  2. IrrelevantCard's Avatar
    Try downloading the Outlook app on the play store. This app allows you to sign into Microsoft Exchange as a service to sync contacts. Since Outlook is a derivative of Hotmail, you will be able to sign in with the Hotmail address and sync the contacts back in. A similar problem happened on my old phone, and this is how I restored my contacts.
    05-15-2016 10:57 PM

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