1. AC Question's Avatar
    So yesterday I did a factory reset on my tablet, galaxy tab 3, after my internet provider contacted me saying they detected some kind of bots virus on my device. I assumed that would take care of it. I don't know a lot about computers or tablets and thats why I'm here. After the reset none of my apps will open. Google play, youtube, maps, nothing. Keeps telling me they have unexpectedly stopped, plus I keep getting a pop up saying google process com has stopped. Not sure what that even means. Can someone please help me fix this. I can't afford to take it to someone or I would. Thanks
    07-01-2016 01:36 PM
  2. belodion's Avatar
    First, was the ISP message a genuine text or email? Or was it just a pop-up?
    07-01-2016 02:13 PM
  3. Khaleesi_Noob's Avatar
    It was an email and call from my company
    07-01-2016 06:19 PM

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